Our Patients: Partners in Safety

In March 2002, The Joint Commission and the Centers for Medicare and Medicaid Services launched a national campaign, “Speak Up,” to urge patients to take an active, involved and informed role in their healthcare. Patients who do so, according to research, are more likely to have better outcomes. Thus, it is our responsibility – and a National Patient Safety Goal – to involve patients in their healthcare decisions.

Speak Up!

Speak Up to help us provide the safest care possible, we urge patients & families to…

  • Speak up if you have questions or concerns. If you still do not understand, ask again. It is your body and you have a right to know your diagnosis and treatment options.
  • Pay attention to the care you get. Always make sure you are getting the right treatments and medicines by the right health care professionals. Do not assume anything.
  • Educate yourself about your illness. Learn about the medical tests you get, and your treatment plan.
  • Ask a trusted family member or friend to be your advocate (advisor or supporter).
  • Ask everyone who comes to visit orcare for you to wash their hands.
  • Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.
  • Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out. For example, UC San Diego Medical Center is fully accredited by The Joint Commission for meeting their quality standards.
  • Participate in all decisions about your treatment. You are the center of the health care team.

Everyone has a role in making health care safe. This includes doctors, health care executives, nurses and many health care technicians. The UC San Diego Medical Center is working to make health care safe.

As a patient or family member, you can make your care safer by being active, involved and informed.

Tips to Help Us Keep You Safe

  • Ask everyone who comes to visit or take care of you to wash their hands with rinseless gel or soap & water. Do not be afraid to ask staff and doctor s if they have washed their hands before they care for you.
  • Make sure anyone who gives you medicine, takes blood, performs a test or treatment checks your identification (ID) band first.
  • If at any time you are not getting the response you need to a worsening condition, please ask for your Charge Nurse

How are we doing?

If you would like to tell us about your patient care experience with UC San Diego Health System, please feel free to contact us:

  • By Phone:
    • Hillcrest 619-543-5678
    • Thornton 858-657-6491
  • Online
  • By Mail:
    • UC San Diego Medical Center
      200 West Arbor Drive, MC 8916
      San Diego, CA 92103