Employee Opinion Survey 2014

Coming Soon: Employee Opinion Survey Results

Thank you to the more than 4,400 employees who completed the 2014 Employee Opinion Survey. We appreciate your engagement and feedback, as we strive to continuously improve the quality of our patient care and make this an environment where caring, commitment, creativity, diversity, integrity, safety and teamwork are fostered.

What's Next?

Now that the Employee Opinion Survey is closed as of July 11, Press Ganey (the third-party survey vendor) will review and analyze the responses. Below is the general timeline to review results, as well as develop and implement action plans.

 August  High-level organizational results available
 September      Detailed department results distributed; manager training available
 October - December

 Action planning occurs and implementation

For questions or more information about the Employee Opinion Survey, contact Health Sciences Human Resources at ucsdhchr@ucsd.edu.

Response Rate

See Employee Opinion Response Rate as of July 14, 2014.

Frequently Asked Questions

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General Questions

Q: Why is UC San Diego Health System administering an Employee Opinion Survey?

A: The online Employee Opinion Survey is your chance to rate your engagement on a variety of topics that affect your day-to-day work and contribution here at UC San Diego Health System. Your ideas will help the Health System become a better place to work, as well as continue to improve the quality of our patient care. Choosing to take the survey ensures that your voice is heard.

In addition, UC San Diego Health System plans to be re-designated as a MAGNET and The Leapfrog Group organization. The survey includes questions related to general engagement, MAGNET, patient safety for The Leapfrog Group and leadership/change readiness.

Q: What types of questions are being asked?

A: The survey covers questions from three domains that have statistically been correlated to commitment and high performance: organization, employee and leadership. There are roughly 45 questions, with three open-ended questions. The survey is shorter this year because you will only be asked to rank each item once; the ranking “how important is it” from prior years has been dropped.

Q: What happens after the survey? How will the survey results be reported?

A: Your submitted answers provide valuable insight about our organization from the inside out. Your management team will receive the summarized and confidential survey results for your area. In addition, summarized survey results will be posted online at employeeopinion.ucsd.edu. Health Sciences Human Resources will also work with Health System and clinically oriented Professional Schools’ leadership to identify themes from the survey and support departments in action planning around results.

Q: Will participation rates be tracked?

A: Yes. Participation reports – listed by department – will be updated on a daily basis and can be found on this Intranet site (employeeopinion.ucsd.edu). The overall health care system goal is 75 percent participation.

Survey Logistics/Technical Questions

Q: What are the dates of the 2014 Employee Opinion Survey?

A: You will be able to complete the survey between Monday, June 9 and Friday, July 11.

Q: I’m experiencing technical difficulties (e.g. link is broken; password doesn’t work, etc.). What do I do?

A: Contact the Press Ganey Help Desk, the third-party survey administrator, for technical or password assistance at hdesk@pressganey.com or 800-849-2292, Option 1. Please remember, the survey link (http://survey.confirmit.com/wix/p3069008565.aspx) is only active between Monday, June 9 and Friday, July 11.

Q: How long will it take to take the Employee Opinion Survey?

A: Completing the survey should take you approximately 15 – 20 minutes.

Q: What is the link to the 2014 Employee Opinion Survey>

A: You can access the survey via the third-party administrator’s website: http://survey.confirmit.com/wix/p3069008565.aspx.

Q: How can I be certain my answers are confidential?

A: A third-party external vendor, Press Ganey, conducts the survey so all responses and identities are confidential. Responses are sent directly to Press Ganey, not to UC San Diego Health System.

Q: Who can I contact if I have specific questions or concerns?

A: For general questions, please email ucsd.hchr@ucsd.edu. For technical issues, please contact the Press Ganey Help Desk, the third-party survey administrator, for technical or password assistance at hdesk@pressganey.com or 800-849-2292, Option 1.

Q: What if I don’t have a computer to take the survey?

A: Health Sciences Human Resources will provide information on computer labs, and times for staff to take the survey at both Hillcrest Medical Center and Thornton Hospital.

Q: Will I be paid if I take the survey outside of normal business hours?

A: No. The survey should be completed within your normal working hours. If needed, work with your direct supervisor to schedule time to take the survey.

Q: Will the survey be provided in Spanish / Es posible participar en el sondeo en Español?

A: Yes, the survey can be taken in Spanish. When arriving at the main survey page http://survey.confirmit.com/wix/p3069008565.aspx, just click on “Español” to take the survey in Spanish.

Sí, es posible. En cuanto llegue a la página principal del sondeo - http://survey.confirmit.com/wix/p3069008565.aspx, simplemente empuje “Español” para las preguntas en español.

Q: Who is invited to take the survey?

A: UC San Diego Health System invites anyone to participate in the survey who has held an active employee status (Career, Limited appointments) with UC San Diego Health System since April 1, 2014.

Q: I am on leave with an inactive employee status. Do I still take the survey?

A: Health Sciences Human Resources took a workforce snapshot on April 1, 2014 to determine all employees with an active employment status on that date. If you were or have been on leave since April 1, 2014, your employee status is considered “inactive.” This year’s survey is restricted to employees with an active employment status on April 1, 2014. This ensures that all feedback gathered is current.

Q: I am a UC San Diego School of Medicine or School of Pharmacy employee. Do I take the survey?

A: You were recently invited to take the UC San Diego campus survey “Staff @ Work.” Therefore, School of Medicine and School of Pharmacy staff will not participate in this year’s Health System Employee Opinion Survey. Health Sciences Human Resources will combine the survey results from the School of Medicine and the School of Pharmacy with the Health System results in order to identify common themes and develop an overarching Health Sciences enterprise-wide action plan.

Q: I do not have a computer. How can I take the employee opinion survey?

A: The HR department is setting up several laptops in the campus cafeterias so employee who don’t have computer access can still complete and submit their responses to the Employee Opinion Survey. Please see the dates/times/locations below.

Thornton campus:
June 10th – 11 a.m. – 1 p.m.
June 27th – 11 a.m. – 1 p.m.

Hillcrest campus:
June 13th – 11 a.m. – 1 p.m.
June 24th – 11 a.m. – 1 p.m.