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Hospital and Clinic Visits During Flu Season
UC San Diego Health System takes the health risks associated with the flu very seriously. The current flu strain – pH1N1 – is affecting healthy children and adults 20 to 50 years of age. Because kids may be contagious longer, we have changed our hospital visitation policy.
As of January 16, 2014, UC San Diego Health System will no longer allow children under the age of 12 to visit family or friends in the hospital, even if they are with an adult. This change will be in effect for the remainder of the 2013-2014 flu season. UC San Diego Health System will re-evaluate the policy in the spring, when flu season ends.
EXCEPTIONS include children who are patients and infants who are with their mothers at post-partum visits.
Your care is our highest priority. As a general rule, people with the flu, regardless of age, should not visit patients in any health care facility. This is to prevent patients, as well as our physicians, nurses and staff, from getting the flu.
We apologize for any inconvenience that this will cause you and your family. But we are committed to delivering excellent care in a safe environment.
Our staff can help address any potential concerns. If you are visiting a clinic, questions may be directed to a clinic manager. If you are staying overnight inside one of our hospitals, please speak with your nurse.
Calling a Patient
- To call a patient at any UC San Diego Health System hospital, dial 858-657-7000 and ask for the patient by name.
Visiting a Patient
Visiting All UC San Diego Health System Hospitals and Clinics:
Family and support person presence will be encouraged and maintained at the most liberal level commensurate with safe patient care practices and facility safety requirements.
- Visitation will be individualized to meet family and patient needs, allowing each patient/surrogate decision-maker the right to identify who is important in being a part of their care and whom they would like present with them.
- All staff will facilitate family/support persons presence and involvement in care as much as possible, orchestrating involvement in the safest possible manner for all involved.
- If a family member or any other Medical Center guest becomes disruptive to the point where staff reasonably determine that the person's presence would endanger the health or safety anyone, they will use the available resources to maintain safety and security. Such resources include, but are not limited to, charge nurse, nurse
manager, house supervisor, physician, pastoral care, social worker and/or security services.
- Children under the age of 18 must be supervised and may never be left unattended.
- To maintain the safety and welfare of all persons at UC San Diego Health System after hours, all guests who remain in or arrive at the medical center after 8:00 p.m. will be identified with an identification (ID) pass specific to the nursing unit where their loved-one is being cared for. The pass is effective for one night only. No one under 18 years of age may stay overnight (exception – newborn baby staying with mother).
Cellular Phone Restrictions
Cell phones can interfere with medical equipment and may not be used in patient care areas. Our staff will direct visitors to public telephones or areas where they may use cell phones.
Learn more about meal services, cafés, and vending machines.
- UC San Diego Medical Center: first floor hallway by the Emergency Department
- La Jolla
- UC San Diego Thornton Hospital: first floor lobby near the dining room
- UC San Diego Moores Cancer Center: Second floor hallway near restrooms
Gifts and Gift Shops
Reading materials, flowers, balloons, stamps, toiletries and gift items are all available at the gift shops located inside each hospital.
At UC San Diego Medical Center in Hillcrest the Gift Shop is located on the first floor near the Information Desk in the main lobby. Call 619-543-5926
At UC San Diego Thornton Hospital in La Jolla the Gift Shop is located on the first floor, in the main lobby. Call 858-657-6583
To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:
UC San Diego Thornton Hospital
9300 Campus Point Drive
La Jolla, CA 92037
UC San Diego Medical Center
200 West Arbor Drive
San Diego, CA 92103
There is a variety of lodging options near both hospital locations. View more information on lodging near UC San Diego Health System.