Visitor Information

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Calling a Patient

  • To call a patient at any UC San Diego Health System hospital, dial 858-657-7000 and ask for the patient by name.

Visiting a Patient

Visiting All UC San Diego Health System Hospitals and Clinics:

Family and support person presence will be encouraged and maintained at the most liberal level commensurate with safe patient care practices and facility safety requirements.

  • Visitation will be individualized to meet family and patient needs, allowing each patient/surrogate decision-maker the right to identify who is important in being a part of their care and whom they would like present with them.
  • All staff will facilitate family/support persons presence and involvement in care as much as possible, orchestrating involvement in the safest possible manner for all involved.
  • If a family member or any other Medical Center guest becomes disruptive to the point where staff reasonably determine that the person's presence would endanger the health or safety anyone, they will use the available resources to maintain safety and security. Such resources include, but are not limited to, charge nurse, nurse
    manager, house supervisor, physician, pastoral care, social worker and/or security services.
  • Children under the age of 18 must be supervised and may never be left unattended.
  • To maintain the safety and welfare of all persons at UC San Diego Health System after hours, all guests who remain in or arrive at the medical center after 8:00 p.m. will be identified with an identification (ID) pass specific to the nursing unit where their loved-one is being cared for. The pass is effective for one night only. No one under 18 years of age may stay overnight (exception – newborn baby staying with mother).

Cellular Phone Restrictions

Cell phones can interfere with medical equipment and may not be used in patient care areas. Our staff will direct visitors to public telephones or areas where they may use cell phones.

Food Services

Learn more about meal services, cafés, and vending machines.

ATM Locations

  • Hillcrest
    • UC San Diego Medical Center: first floor hallway by the Emergency Department
  • La Jolla
    • UC San Diego Thornton Hospital: first floor lobby near the dining room
    • UC San Diego Moores Cancer Center: Second floor hallway near restrooms

Gifts and Gift Shops

Reading materials, flowers, balloons, stamps, toiletries and gift items are all available at the gift shops located inside each hospital.

  • At UC San Diego Medical Center in Hillcrest the Gift Shop is located on the first floor near the Information Desk in the main lobby. Call 619-543-5926
  • At UC San Diego Thornton Hospital in La Jolla the Gift Shop is located on the first floor, in the main lobby. Call 858-657-6583

To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:

  • UC San Diego Thornton Hospital
    9300 Campus Point Drive
    La Jolla, CA 92037
  • UC San Diego Medical Center
    200 West Arbor Drive
    San Diego, CA 92103

Lodging Options

There is a variety of lodging options near both hospital locations. View more information on lodging near UC San Diego Health System.