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Patient satisfaction often reflects the personal side of care such as how willing doctors and nurses are to listen, answer questions and explain treatments; how much time the doctor spends with the patient; and if the hospital is clean and the food is good. You can use patient satisfaction data to predict what your experience is likely to be.
Although it is impossible to eliminate all risks of death and complications, especially for seriously ill patients, risks can be reduced by choosing a hospital with a lower mortality rate and/or a higher long-term survival or success rate. Risks generally will be higher for patients over age 65 who have other medical conditions such as diabetes, who are having a repeat coronary procedure, or who are undergoing multiple procedures such as bypass surgery with a valve repair. Ask the doctor and the hospital for their mortality rates and try to compare rates for patients most like yourself.
UC San Diego has a comprehensive plan to improve quality and patient safety. To keep that plan and its initiatives on track, a key group of administrative and physician leaders meet twice each month to review progress. They see presentations from improvement teams and clinical services in which key measures are evaluated against goals of excellence. Our goals are based on best practices from other medical centers, regulatory agencies, healthcare literature and our own cutting edge research. We commit the time and resources to this effort, because we believe quality and patient safety are the most important thing we do as a medical center.
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