Employee Opinion Survey - Information and Tools for Managers

2012 Employee Opinion Survey Results

Identifying Items and Criteria for Action Planning

Identifying Items

• Tools: 
  • Understanding Your Results
• Make sure items fall into the Manager or Employee Domain
• Review the Quadrant Report for High Satisfaction/ High Importance AND Low Satisfaction/ High Importance
• Review the Action Planning Readiness Items
• Review the Employee Commitment Index Items
• Review items that were the focus of prior Employee Opinion Surveys

Questions to ask when identifying items  

• Is this item meaningful for our work unit?
• Is this item actionable?

Setting a criteria for action planning/ important “ingredients”

• Consider planning and logistics
  • When and where will we meet?
  • What materials do I need to have?
• Employee Engagement/ Involvement                   
• Resources
  • What is available to me? Where can I go for additional resources/ ideas/ support?
  • What resources will my team need to have in order to do our action plan? What is available to us? Where can we go?
  • Is there a cost attached to our action plan ideas? If so, how much? Do we have the money in our budget?
• Who else is involved or might be affected by our action plan?
  • Do we need to talk to another group of employees? Do we need to get their buy-out and participation? Do we need their help? Who is going to make this connection?
• Networking/ Sharing
• Do-ability Can we really do this?
• Measures
  • Set interim measures – time for checking in to make sure your team is on track and is on the right track
  • Set a final measure of success – how you will know you have achieved your goal.

Work Unit Feedback and Action Planning Meeting

Set the Stage

• Tools:
  • Manager’s Guide to Survey Feedback and Action Planning
• Commitments of the Survey
• Links to Vision and Values
• Organizational Focus Areas/ Process
• Timeline
• Creation of Receptive Atmosphere                                    

Share the Findings      

• Highly recommend sharing result with work unit – Be transparent
• Headlines from Your Report – Major Strengths and Concerns
• Review Quadrant Reports for Your Unit

Facilitate Constructive Discussion

• Share what you, as a manager, have learned
• Focus on open discussion of your group’s results
• Get input for Manager Action Plan

Define the Problem and Analyze Its Causes

• Pinpoint your work groups’ issue(s) – no more than one or two
• Discuss sources of the problem(s)

Generate and Select Solutions

Create Action Plans

• Tools: 
  • Web-based Action Planning User’s Guide
  • Action Planning Tips Guide
• Complete form as a group

Plan for Review

• Establish follow-up process
• Keep issue at the front of awareness