August 1, 2003

Introducing Sheila Antrum, RN, MHSA

We are delighted to announce that following an extensive search, Sheila Antrum will be joining our team on September 2 as Chief of Ambulatory Operations for the UCSD Medical Group.

Sheila Antrum, RN, MHSA

Presently the Assistant Director of Support, Services Planning and Analysis at UC San Francisco Medical Center, Sheila is known as a highly effective, dynamic leader who is committed to creating a positive environment for physicians, patients and staff. As CAO, she will be responsible for all of the functions that support the ambulatory care delivery system of UCSD Healthcare, including hospital-based and off-site clinics in Hillcrest, La Jolla, Mira Mesa and Tierrasanta, and for Women’s Services, Clinical Oncology and Scheduling Services. She will provide day-to-day oversight in implementation of the strategic initiatives already underway to address access, scheduling and efficiency issues, and she will participate in the design and implementation of additional improvements in our clinical operations.

Sheila earned her nursing degree from the Hampton Institute in Hampton, Virginia, and her Master’s Degree in Health Services Administration from the University of Michigan School of Public Health.

Her professional career has included nursing and administrative positions at some of the nation’s top academic medical institutions. As a nurse she has worked at Yale-New Haven Medical Center, Johns Hopkins Hospital and UCSF. After earning her Master’s she was a Pew Charitable Trust Fellow at UCSF, an administrator at the University of Pennsylvania School of Medicine, UCSF/Stanford Health Care, and the Mount Zion Hospital in San Francisco, assuming her current role at UCSF in 2000.

In advance of her arrival, Sheila has shared some her thoughts about her new role here:

“What motivated my interest in joining the team at UCSD was the commitment on the part of faculty and staff to improve patient experience. Many dedicated people have articulated their strong desire to really reengineer the way we provide care. This is a challenging and exciting opportunity for me, and together I think we can succeed.

In my experience, there are a few key things that a patient expects and deserves from a healthcare provider:

Timely response to calls, or an expectation of when they will be called back.

Quality time with the physician, time that is focused, not rushed.

A patient-friendly environment, from easy way-finding, to phones that have a voice at the other end, and not a complicated phone tree.

A caring environment, beginning with patients being greeted when they first arrive and treated as individuals by staff and physicians who know them and understand their needs.

These are some of the areas I will be focusing on to help ensure that UCSD Healthcare continues to be a place patients trust and want to come for their care.”