Billing & Insurance Information

While hospitalized, your Patient Service Representative will assist you with any financial questions. A representative is assigned to each area of the hospital and you can request that they speak with you to answer questions about finances and insurance.

After you are discharged, you may receive a statement from UC San Diego Medical Group for professional medical services rendered and a separate statement from UC San Diego Health System for any incurred facility charges.

Hospital Bill

One bill is for hospital services, which includes room and board.

If you had diagnostic tests such as X-rays, electrocardiograms (EKGs) or breathing tests, you will receive a bill indicating fees for the service provided by a technician and fees for the use of equipment and supplies involved with the test or service.

Initially, you'll receive a statement indicating the fees charged and the amount covered by your insurance company. This is not a bill but simply a statement. If there is a balance owed by you that was not covered by insurance, you'll receive a second document by mail. This is a bill indicating the amount you owe.

Physician Bill

The physician bill is from the physician who provided your care during your hospital stay or the physician who read and interpreted your test results.

• Since this physician is not an employee of the hospital, the service is billed separately.
• You are not paying twice for the same service.
• This bill is typically printed on black and white paper.

Billing Information

If you have any questions about your account, please call the appropriate department:

• For Physician Services
  UC San Diego Medical Group Customer Service
  888-543-0999
  619-543-3000
• For Hospital-Related Charges
  UC San Diego Health System Customer Service
  
  • If the patient’s last name begins with A-H, call 619-543-7070
  • If the patient’s last name begins with I-S, call 619-543-3087
  • If the patient’s last name begins with T-Z, call 619-543-3063

 

• For Pediatric & Adolescent Medicine
  Children's Physician Management Services (CPMS)
  3860 Calle Fortunada Suite #200
  San Diego, CA 92123
  858-502-1100

• For Emergency Department Services
  Marina Medical Billing
  888-486-4340 or 800-287-8166
  * For Services Prior To Sept. 2003, Call 888-222-4177
  E-mail: ucsd@attglobal.net

• For ENT/Head & Neck
  RMAC Medical Management
  858-974-9755

• Neurosurgery Temecula Services
  RMAC Medical Management
  858-974-9755

Account payments may be made in person at the following locations and times.

Cash, checks and credit cards are accepted at these locations:

• Admissions
  Monday - Sunday
  8 a.m. – 8 p.m.
• Cashiers Office
  Monday - Friday
  7:30 a.m. – 12:30 p.m., 1:30 – 4 p.m.
• Clinic Site
  Monday - Friday
  8 a.m. – 4:30 p.m.
• Emergency Services
  Monday - Sunday
  24-hours a day