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Patient Services

UC San Diego Health System provides the following patient services:

Medical Center Gift Shop

Ethics Consultation Team

The Ethics Consultation Team can meet with and advise patients and families facing difficult ethical decisions, such as end-of-life care. All matters discussed will remain private. Your doctor or nurse can assist you in contacting this team.

Valuables and Personal Items

Valuables, such as jewelry and costly clothing, should not be brought to the hospital. Money and credit cards should only be brought to the hospital if you have a payment to make at the time of service. If you are having surgery, it is best to have a family member or friend hold your personal items, including watches, dentures, glasses and wigs. If you want these items locked in the hospital safe, please ask your nurse.

Lost and Found

Lost and found items are turned in to the Security Services Office. To contact the Security Services Office at UC San Diego Medical Center, please call 619-543-3762. At Thornton Hospital and Sulpizio Cardiovascular Center, call 858-657-6420.

Mail and Flower Deliveries

Mail is delivered to patients Monday through Friday. Flowers are delivered seven days a week. It is important to have mail and flower deliveries properly addressed. Include your complete first and last name, hospital name and room number, if possible. Please note that flowers may not be allowed in some patient care units.

Entertainment Resources

Books, magazines, crafts, puzzles and games are available for you to enjoy during your hospital stay. We also have DVDs that you may borrow. Volunteer Services will be happy to bring them to your room during the weekdays. Please call Volunteer Services at 619-543-6370.

Television

Television is offered to all patients free of charge. You will receive instructions for operating your TV. Please be considerate of others and keep the volume low.

Quiet Environment

Maintaining a quiet environment is important to support healing. We are committed to creating as quiet an environment as possible. Please speak with your nurse if your stay is being disrupted by noise.

Volunteer Services

Our more than 650 active volunteers are here to help you in many ways. For more information, call the Volunteer Services Office at 619-543-6370 or visit health.ucsd.edu/volunteer.

  • The Tender Loving Canine (TLC) Visitation Program offers visits from specially trained pet therapy dogs. Personal animals or pets (a service animal is not considered a pet) are not allowed, with the exception of the Pet Visitation Program in the Intensive Care Units. Please ask your nurse for more information.
  • “Cuddlers” are available to hold babies in the Neonatal Intensive Care Unit (NICU) when parents can’t be there.
  • Doula volunteers come in and assist laboring women in the Birth Center and Labor & Delivery Unit.

Interpreter Services

UC San Diego Health System ensures access to interpreter services, including:

  • Trained interpreters
  • Language Line Services
  • American Sign Language (ASL) interpreters
  • Network Interpreting

Our medical staff may access these resources for language interpretation. For general information or to coordinate an interpreter, call 619-543-5205 or use our pager number, 619-290-8150.

Meal Services

Nutrition Services provides patient meals, guest meals, and nutritional counseling.

For questions about your meal services, please call the Support Services Call Center at 619-543-2255.

Chaplain Services

Our chaplain services program has volunteer clergy from many faiths. They offer pastoral services to our patients and their families. If you are interested in chaplain services, please tell your nurse. You can also call the hospital’s Chaplain Office at 619-543-2103.