Location/Hours | Services | Our Physicians | Prescription Refills | Making Appointments |
Test Results | Medical Phone Questions | View a List of physicians at this Location
9333 Genesee Avenue, Suite 200
San Diego, CA 92121
View map and directions
Phone: (858) 657-8600
Fax: (858) 657-8625
Our office is fully ADA compliant
- Telephone Office Hours: 8AM - 5PM - Monday - Friday
- Appointment Office Hours: approximately 8AM - 5PM Monday - Friday, but on some days certain doctors may have appointments as early as 7:40 or as late as 6PM. This is variable by day and by doctor, and patients should check with the office for specific availability of appointments outside routine hours.
Our family physicians care for patients across the entire age spectrum from prenatal to geriatric, and offer a full range of clinical services, including
- Care of acute problems
- Office procedures (including vasectomy, office dermatology procedures, colposcopy, IUDs, etc.)
- Management of chronic illness
- Well-person care/health maintenance care
- Behavioral and psychological counseling through our Collaborative Care Team of licensed psychologists, marriage and family therapists and trainees from USD.
- Sports medicine services to treat a wide range of musculoskeletal complaints
- Laboratory services
We can usually handle 80-85% of your needs right in our own offices. If you need specialty consultation we can refer you to our colleagues in any of the UCSD Medical Group specialty divisions and departments.
All radiology and other similar procedures must be done at Thornton Hospital or UCSD Medical Center in Hillcrest.
- Our office is staffed by board certified UCSD faculty physicians. In addition, we have 2 Sports Medicine fellows. They are licensed family physicians who are in the process of obtaining additional training in the area of Sports Medicine.
- We often have rotating medical students and/or resident physicians-in-training working with us in the office. They help keep our medical practice up-to-date, and interacting with our patients helps them become the best future physicians they can be.
- Our physicians are strongly dedicated to maintaining continuity of care for their patients and are greatly aided in this by our new computerized medical record system. As our physicians are academic faculty at UCSD and are occasionally engaged in teaching and research responsibilities, this system allows them to be in regular contact with the office from multiple locations so they can respond to your needs.
We request that patients try to have all refills taken care of during their office visit. This is the most efficient way to assure you will not run out of your medications. We realize this is not always possible, but it is the ideal. Patients should schedule a visit a minimum of once yearly to continue to receive refills from our practice.
When refills are required outside of physician visits, we request that patients first contact their pharmacy and have the pharmacist fax us their refill requests at (858) 657-8625. Ideally, patients should do this a week before their medication will run out, but we do make a strong attempt to achieve a 72-hour turn-around on prescription refills. Shorter turn-arounds may occasionally be appropriate in emergency situations. It is very important for quality medical care to carefully and accurately address each refill.
- Patients should call (858) 657-8600 to schedule an appointment with our office. New patients may request their first appointment online.
- With our system of Open Access Scheduling, we try to schedule most appointments within 2 weeks of the appointment time. Appointments frequently have to be changed if they are farther away than that – wasting both patients’ and office staff’s time.
- Follow-up visits are generally scheduled at the time of check-out. However, if your next expected appointment is further out than two weeks, it is preferable that you call approximately a week prior to the desired time of the appointment.
Under Open Access scheduling we try very hard to maintain an adequate supply of open appointments at all times, so that we can provide patients with an appointment within a few days to a week of the time they are calling.
Open Access scheduling also requires that we have the right number of total patients for our physician availability. We keep careful track of how many patients are assigned to each physician, as well as the total number of patients for the office. Periodically we may have to close a physician's practice to new patients. This is done because, if a physician becomes overscheduled with too many patients, it becomes harder and harder to serve all their needs. As patients move away, the physician’s practice will open up again to new members.
Test results are always communicated to our patients. Most of the time this is via letter, sometimes by phone, but each physician uses the technique most appropriate for a given result and the urgency of addressing the result with the patient. Our Division of Family Medicine will soon be piloting electronic communication within our offices. Look to the next few months for the debut of this user-friendly practice innovation!
- Our staff have protocols to guide them in referring emergencies directly to 911 or to the Emergency Department without needing to consult a physician first.
- For other advice calls, our nursing staff will generally call you to obtain more information and then we will address your needs in an appropriate manner.
The volume of calls we receive is very high (on the order of 5,000 calls a month for our office), and we work very hard to address each call as quickly as possible. Excluding emergencies, our goal is to address all calls within 24 hours of their receipt.