While hospitalized, your Patient Service Representative will assist you with any financial questions. A representative is assigned to each area of the hospital and you can request that they speak with you to answer questions about finances and insurance.
After you are discharged, you may receive a statement from UCSD Medical Group for professional medical services rendered and a separate statement from UCSD Medical Center for any incurred facility charges.
Hospital Bill
One bill is for hospital services, which includes room and board.
If you had diagnostic tests such as X-rays, electrocardiograms (EKGs) or breathing tests, you will receive a bill indicating fees for the service provided by a technician and fees for the use of equipment and supplies involved with the test or service.
Initially, you'll receive a statement indicating the fees charged and the amount covered by your insurance company. This is not a bill but simply a statement. If there is a balance owed by you that was not covered by insurance, you'll receive a second document by mail. This is a bill indicating the amount you owe.
Physician Bill
The physician bill is from the physician who provided your care during your hospital stay or the physician who read and interpreted your test results.
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Since this physician is not an employee of the hospital, the service is billed separately.
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You are not paying twice for the same service.
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This bill is typically printed on tan or pink paper.
Billing Information
If you have any questions about your account, please call the appropriate department:
- For Physician Services
UCSD Medical Group Customer Service
(619) 543-3000
- For Hospital-Related Charges
UCSD Medical Center Customer Service
(800) 873-9057
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For Pediatric & Adolescent Medicine
Children’s Physician Management Services (CPMS)
3860 Calle Fortunada Suite #200
San Diego, CA 92123
(858) 502-1100
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For Emergency Department Services
Marina Medical Billing
(800) 287-8166 or (888) 486-4340
* For Services Prior To Sept. 2003, Call (888) 222-4177
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For ENT/Head & Neck
RMAC Medical Management
(858) 974-9755
- Neurosurgery Temecula Services
RMAC Medical Management
(858) 974-9755
Account payments may be made in person at the following locations and times.
Cash, checks and credit cards are accepted at these locations:
- Admissions
Monday - Sunday
8 a.m. – 8 p.m.
- Cashiers Office
Monday - Friday
7:30 a.m. – 12:30 p.m., 1:30 – 4 p.m.
- Clinic Site
Monday - Friday
8 a.m. – 4:30 p.m.
- Emergency Services
Monday - Sunday
24-hours a day