If you previously registered for IDX and received an alert, that is evidence the monitoring service is working. Contact IDX at 1-833-992-4009 immediately so one of their trained representatives may advise on how to safeguard your information. The call center is available Monday through Sunday 6:00 a.m. to 6:00 p.m. PT. The IDX member portal also offers information about what you can do to protect yourself. If any fraudulent claims were made using your data, contact IDX to initiate the restoration process.
Depending on what kind of information was exposed, individuals should take different steps:
a) My email address is compromised; what should I do next?
- Change the password to your email account.
- Change the passwords to any online accounts that use the compromised email address as a log in.
- Create strong passwords. The stronger the password is, the less likely it is that someone will be able to crack it. Length is more important than complexity.
- Create a unique password for every site.
b) My phone number was compromised; what should I do next?
- If you have been receiving suspicious calls, consider blocking the number that was provided as the source.
- If you have not been receiving suspicious calls, keep an eye out for any additional identity alerts.
c) My driver's license was compromised; what should I do next?
- Contact your local Department of Motor Vehicles (DMV).
- You also have the option to pull a current credit report, as well as place a one-year fraud alert.
- You can request your free credit report by visiting
https://www.annualcreditreport.com or by calling 1-877-322-8228.
d) My medical ID was compromised; what should I do next?
- Review your medical claims and records.
- You may also contact your healthcare provider where the account is located and report it as fraud.
e) My debit, credit, or retail card was compromised; what should I do next?
- Contact the financial institution that issued you the compromised debit, credit, or retail card so they may assist you with cancelling it.
- Request your card be reissued.
- The financial institution that issued you the compromised debit, credit, or retail card can initiate an investigation for any fraudulent charges you may have incurred.
f) My passport was compromised; what should I do next?
- Contact the U.S. Passport office to report your passport lost or stolen immediately (or your representative Embassy or Consulate if your passport is from a different country).
- Replace your passport. Click
here for the required forms to report a lost or stolen passport and request a replacement.
g) My bank account was compromised; what should I do next?
- IDX recommends you close the affected accounts and change all associated PINs, passwords, and security questions.
h) My Medicare card number was compromised; what should I do next?
- Go to
https://faq.ssa.gov/en-us/Topic/article/KA-01735 to obtain a replacement card.
- If you prefer, or if you are unable to use the online request to obtain a replacement Medicare card, call Social Security's toll-free number, 1-800-772-1213. You may also visit your local Social Security office.
i) My mailing address was compromised; what should I do next?
- Contact the USPS (United States Postal Services) to confirm your mail is being routed to your current address.
- Contact your creditor(s) to confirm your mail is being routed to your current address.