Donna Evans joins UC San Diego Health as the 2018-2019 Administrative Fellow. She received her Bachelor of Science in Biological Sciences (Genetics, Cell & Developmental Biology) and Master of Science in the Science of Health Care Delivery from Arizona State University. As an undergraduate, Donna was involved in research with the Translational Genomics Research Institute as a Helios Scholar, and served as a research assistant at the Biodesign Institute at ASU. She also volunteered in the outpatient surgery center at Phoenix Children’s Hospital, where she provided staff with administrative support and offered assistance to patients and their families.
As a graduate student, Donna gained experience working in higher education, earned her Lean Six Sigma Green Belt, and served on the leadership team of the Student Health Outreach for Wellness (SHOW) organization. SHOW is a tri-university, student-run initiative that provides team-based, interprofessional care and resources to vulnerable populations. She assisted the organization by serving as a Navigator (patient advocate), Navigator Lead, and Shift Manager at the Health Care for The Homeless clinic located on the Human Services Campus in downtown Phoenix. Donna’s graduate research involved evaluating and optimizing the opening procedure carried out by SHOW clinic management. This process improvement project required coordination among the SHOW Clinic Task Force, faculty preceptors at Arizona State University, and the leadership of Circle the City (a non-profit community health organization) to implement changes that enhanced safety and workflow efficiency within the clinic.
Donna is passionate about improving access to health care services and resources. She looks forward to developing her skills and interests further as a member of the team at UC San Diego Health.
Shelly Shelton joined UC San Diego Health as an Administrative Fellow from 2017-2018. She received her Bachelor of Science in Community Health from the University of Illinois Urbana-Champaign and a Master of Science in Health Systems Management from Rush University. While obtaining her graduate degree, Shelly worked in the Perioperative Services Department at Rush University Medical Center. Her role provided support to the neurosurgery department in developing clinical pathways and program development. Shelly’s graduate research evaluated an Enhanced Recovery After Surgery (ERAS) protocol for impact on length of stay in minimally invasive spine patients. Her interest in pain management and clinical outcomes continued in her project work as a Fellow at UC San Diego Health, supporting the Surgery Department.
During her fellowship, Shelly had the opportunity to work with Sulpizio Cardiovascular Center to optimize daily operations and patient access. In the Clinical Laboratory space, Shelly worked with the team to complete a capacity analysis and strategic vision for the Pneumatic Tube System. Her final project in the Fellow role was a continuous improvement project in the Non-Invasive Cardiac Clinic to increase patient flow and resource management. Shelly’s strong interest in operations continues to grow post-fellowship, remaining in an operations role at UC San Diego Health. Currently, Shelly is the Business Operations Manager for Imaging Services. In this role Shelly supports the Radiology department and Modality Managers to maximize scheduling capacity, increase patient throughput, and enhance financial reporting systems.
Peter Chu joined UC San Diego Health as one of the 2017-18 Administrative Fellows. He received a Bachelor’s in Neuroscience from UCLA and a Master of Health Services Administration degree from the University of Michigan while completing administrative internships at UCLA Health in patient experience and Cleveland Clinic in its Taussig Cancer Institute. During his graduate degree program, Peter served as President of Michigan’s chapter of the Institute for Healthcare Improvement Open School with a focus on quality and safety, process improvement, and interprofessional education across the university’s health professional schools. He also assisted in economics and sociology research with three Robert Wood Johnson Health Policy Scholars.
During his fellowship, Peter worked on projects in quality, marketing, and analytics behind hospital public reporting profiles as well as in strategic planning for clinical programming and space planning for the health system’s Hillcrest campus. He also performed market research and learned about regulatory affairs reopening a neonatal intensive care unit and contributed to the health system’s community benefit by helping organize a Hepatitis A vaccination clinic. His portfolio also included working with teams across the organization to design and build an executive hospital operations dashboard alongside the enterprise’s adoption of Tableau for data visualization. Peter is now a Project Manager in Quality and Patient Safety, continuing his work on driving organizational performance on multiple quality profiles as well as coordinating care transformation teams as part of the Public Hospital Redesign and Incentives in Medi-Cal (PRIME) and Quality Incentive Program (QIP) initiatives.
Melinda Hudson joined UC San Diego Health as an Administrative Fellow from 2016 - 2017. Melinda received her Bachelor of Arts in Psychology and Journalism from Boston University and a Master of Health Administration from Tulane University School of Public Health and Tropical Medicine. During her time at Tulane University, Melinda completed a six-month administrative residency at New Orleans East Hospital in New Orleans, Louisiana.
During her fellowship, she completed business plans within the Strategic Planning Department, drove projects within the Project Management Office, and assisted in the opening of the Jacobs Medical Center. Her most notable work was a bed-turnover process improvement project with the Environmental Services Department, which resulted in over $250,000 savings for the organization. As a fellow, Melinda earned her Lean Six Sigma Black Belt. She is now a Transformational Healthcare Consultant at UC San Diego Health. Melinda currently works on process improvement initiatives in the ambulatory setting and the development of a robust Corporate Wellness Program for UCSD Health employees.
Christine Tran joined UC San Diego Health as an Administrative Fellow from 2015-2016. Christine is a graduate of the University of California, Santa Barbara where she earned a Bachelor of Arts degree and University of California, Los Angeles- Fielding School of Public Health where she earned a Master of Public Health in Health Policy & Management. During her fellowship, Christine completed projects in strategic planning, ambulatory operations, and optimization.
Following her fellowship, Christine took a position as Manager of Hepatology. In this role she managed operations and process improvement initiatives. Christine is currently a Senior Planning Analyst at Stanford Children’s Health.
Madeline (Ross) Frederick
Madeline (Ross) Frederick joined UC San Diego Health as an Administrative Fellow from 2011-2013. Madeline received a Bachelor of Science in Human Nutrition from Kansas State University and a Master of Health Services Administration degree from the University of Kansas. During her fellowship she served as project manager for various strategic and performance improvement initiatives, including the development of the Health System strategic plan and contracting. Madeline worked with the Program Management Office, while completing her Lean Six Sigma training. Following her fellowship, Madeline served as a Strategy Manager for the Health System Strategy Office before moving into the role of Director, Program Planning & Faculty Development at UC San Diego Health System Moores Cancer Center. She had the privilege of working for many incredible executives during her five years at UCSD, including Julie Croner, Brendan Kremer, Patty Maysent, Andrea Snyder, Mona Sonnenshein, and Paul Viviano. Currently, Madeline serves as the Manager of Strategic Services for Children’s Hospital Los Angeles and CHLA Medical Group. In this role, she manages a team of analysts to develop service line strategies and business analytics in support of hospital and physician growth.
Meghan Tartell joined UC San Diego Health as an Administrative Fellow from 2009-2011. Meghan received a Bachelor of Science in Nutrition at Michigan State University and a Master of Public Health in Health Management and Policy from the University Of Michigan. As a fellow, Meghan worked on a variety of operational and strategic initiatives. Meghan’s operational projects included improving Infusion Center throughput with the use of RFID, serving as an interim manager in the Cancer Center Clinics, and operational planning for the transition into the Sulpizio Cardiovascular Center. Her strategic projects included developing business plans for new services, completing an analysis and due diligence for the acquisition of a large medical practice and facility, and designing development plans for Jacobs Medical Center.
Upon completing her fellowship, Meghan worked for the senior leadership team as a project manager, before transitioning into a career in consulting. As a consultant at Blue Cottage Consulting, Meghan worked with academic and safety-net healthcare providers on operational and strategic engagements. Since then, Meghan has started a technology-enabled healthcare service company. Tending, which partners with hospitals, insurers, and other healthcare providers, supports patient care plan adherence and utilization management during care transitions.
Alicia Gormican was the first administrative fellow at UC San Diego Health serving from 2007-2009. Alicia earned her Bachelor of Science in Biochemistry and Cell Biology from UC San Diego and a Master of Public Health, Health Services Administration from San Diego State University. During her fellowship, Alicia worked on various projects including: serving as interim manager for breast imaging, starting a business proposal for Integrative Medicine, involvement with the expansion of radiation oncology, completing the application for Thornton Hospital to be a California Children’s Services General Community Hospital, and various contracting projects.
Upon completion of her fellowship, Alicia joined the revenue cycle team as the Information Technology Analyst. Alicia transitioned from the revenue cycle team when she became the manager for pulmonary vascular medicine and later on the manager for thoracic transplant operations. Presently, Alicia serves as the manager for cardiovascular operations at UC San Diego Health. In this role she is responsible for the day-to-day workflow of the cardiovascular programs by providing administrative, operations, and business management oversight in conjunction with department managers.