2014 DAISY Team Award Winner:
Hillcrest Diabetes Team consisting of the following members: Diane Pearson RN, Brittany Serences RN, and Dr. Kulasa.
I wanted to take a moment to recognize a few of my colleagues for the outstanding patient care they provide and their above and beyond effort to improve transitions of care, reduce hospital re-admissions and champion patient and family centered care.
The Hillcrest diabetes team with whom I collaborate, Diane Pearson, Brittany Serences and Dr. Kulasa, exceed the standards of care provided to patients on a daily basis. In one particular case, their outstanding efforts and dedication greatly improved a patient’s quality of life while reducing his very frequent hospital readmissions.
The patient had been hospitalized 28 times in five months due to severe gastroparesis related to his diabetes. Prior to his hospitalizations at UCSD, he had a similar pattern of admissions at an outside hospital. He was only at home 2-6 days between hospitalizations before needing readmission. The diabetes team was consulted on each admission and devised a plan to holistically address the patient’s needs. In addition to the standard medication management, symptom management and patient education they provide, they coordinated and participated in family conferences, advocated for psychiatry involvement to treat underlying depression and adjustment to illness, assisted with arranging outpatient antiemetic infusions, provided the patient and family with individualized step by step plans, called the patient’s insurance company when there were funding issues, provided extensive education to the family, collaborated with several other services to optimize his treatment plan and ensured outpatient follow up and access to medications. Additionally, they made dozens of post discharge phone calls to the patient and family, coaching them through the steps to take to avoid re-hospitalization while generally serving as a much needed source of support and contact. The care they have been able to provide for this patient in addition to their normal caseload of patients (who receive similarly thorough treatment) is an amazing display of their devotion and sincere compassion they have for their patients.
The diabetes team, especially Diane, has been working with this patient for months and for the first time, the patient has been out of the hospital for 30 days which is the most time he has spent out of the hospital in quite some time. This is a huge victory for the patient, family and all those involved.
The diabetes team is providing this phenomenal and comprehensive care to their patients every day and I would like to recognize them for their unique contributions to the quality of care provided by our organization and their part in ultimately improving patient outcomes.
Thank you for reading.
Introducing the DAISY Team Award:
The DAISY Team Award recognizes that while an idea to achieve better patient and family outcomes may start with one individual, it often takes an entire team to implement successfully. The DAISY Team Award is designed to honor collaboration by two or more people, led by a nurse, who identify and meet patient and/or patient family needs by going above and beyond the traditional role of Nursing.
Only 1 DAISY Team Award will be given out per year.
Stories and nominations can be submitted via email to firstname.lastname@example.org
The specific criteria will mirror that of our current DAISY Award Criteria and will include:
- Does an excellent job of education patients and their families
- Consistently focuses on meeting patient and family goals
- Significantly "made a difference" in the life of a patient
- Not only listens with their ears, but with their hearts as well
- Goes above and beyond, working outside their comfort zone when a situation necessitates
Teams will also:
- be lead by a nurse or group of nurses
- be comprised of 2 or more individuals
- Team members exemplify your organization’s values and embody your mission
- Team members are role models of collaboration and teamwork that make a difference in the lives of patient, families, employees, the community
- The Team’s project should be described in detail, including outcomes.