Billing and Insurance Information

Thank you for choosing UC San Diego Health for your medical care. We're here to help. For billing questions, you can:

• Call 855-827-3633, 9 a.m. to 6 p.m. weekdays
• Email us at askus@ucsd.edu (include the patient's guarantor/account number, medical record number, or telephone number so we can locate their account)
• Visit Frequently Asked Questions for information about facility fees, insurance, financial assistance, your billing statements and general billing issues

Insurance, Financial Responsibilities, and Financial Assistance

We encourage you to become familiar with your insurance benefits before you arrive for an appointment, and to understand what services require out-of-pocket payment. Most insurance companies require a co-payment and/or a yearly deductible. For questions about coverage, contact your insurance company. The contact information is usually printed on your health insurance card.

• Insurance Accepted at UC San Diego Health
• Authorizations, Referrals, and Coverage for HMO Patients (Managed Care)
• Billing Process and Patient Financial Responsibilities
• Financial Assistance
• Frequently Asked Questions: Billing and Insurance
• Pricing Transparency: Hospital Standard Charges

Your Billing Statement

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For each visit or hospital stay, your bill may include charges for both hospital/facility services and the services provided by physicians and other providers. As of June 1, 2017, most patients will receive one unified billing statement that includes both hospital and professional services, along with one customer service telephone number for all billing questions.

However, depending on the services provided, you may receive a separate bill from some providers within UC San Diego Health that have their own billing departments. These departments may include but are not limited to:

• Cancer Services at UC San Diego Health’s Vista and Encinitas locations
• Ear, Nose and Throat (Otolaryngology)
• Emergency Department
• Internal Medicine at UC San Diego Health - Vista
• Radiation Oncology
• Radiology

For these providers, please direct any questions to the phone number provided on the billing statement.

Make a Payment 

• Pay Online: Pay online at MyUCSDChart.ucsd.edu or using the MyChart mobile app. You can pay as a guest if you don't have a MyUCSDChart account.
  
• Pay By Phone: 855-827-3633
• Pay By Mail:
  UC San Diego Health
  PO Box 748607
  Los Angeles, CA 90074-8607