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Billing and Insurance Information

COVID-19 update: If you have been impacted by COVID-19, our customer service team is here to help. Call us at 855-827-3633 between 9 a.m. and 6 p.m. weekdays, email us at askus@ucsd.edu or ask a billing question on MyUCSDChart. We'll let you know what options are available.

Update for Molina Healthcare patients: The contract between UC San Diego Health and Molina Healthcare will terminate on June 30, 2020. We recognize the impact for patients and would like to provide additional information for patients who are currently members of Molina Healthcare through a Medi-Cal plan, a Medi-Connect plan (eligible for both Medicare and Medi-Cal), or a Covered California (state marketplace) plan.

There are alternative options that may allow you to continue to receive care at UC San Diego Health or with our affiliates. Please call UC San Diego Health at our dedicated call center, 619-543-7780, for assistance.

If you are currently receiving specialty care at UC San Diego Health, you may qualify for continuity of care through Molina. These requests are managed by Molina and, if approved, allow you to continue seeing your UC San Diego Health specialty physician(s) for a predetermined amount of time. To apply, download the Continuity of Care form, fill it out with your physician, and submit it to Molina.

If you do not take action during the time period when you are eligible to switch your health plan, Molina Healthcare may automatically assign you to a new primary care physician outside of UC San Diego Health.

Please note: this termination only affects those patients with Molina as their primary coverage. If you have Molina as your secondary coverage, you do not need to take any action.

You can also visit Frequently Asked Questions for information about facility fees, insurance, financial assistance, your billing statements and general billing issues.

Thank you for choosing UC San Diego Health for your medical care. We're here to help. For billing questions, call 855-827-3633, 9 a.m. to 6 p.m. weekdays, or email askus@ucsd.edu

 

Insurance, Financial Responsibilities, and Financial Assistance

We encourage you to become familiar with your insurance benefits before you arrive for an appointment, and to understand what services require out-of-pocket payment. Most insurance companies require a co-payment and/or a yearly deductible. For questions about coverage, contact your insurance company. The contact information is usually printed on your health insurance card.

Your Billing Statement

See sample bill

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For each visit or hospital stay, your bill may include charges for both hospital/facility services and the services provided by physicians and other providers. As of June 1, 2017, most patients will receive one unified billing statement that includes both hospital and professional services, along with one customer service telephone number for all billing questions.

However, depending on the services provided, you may receive a separate bill from some providers within UC San Diego Health that have their own billing departments. These departments may include but are not limited to:

  • Cancer Services at UC San Diego Health’s Vista and Encinitas locations
  • Ear, Nose and Throat (Otolaryngology)
  • Emergency Department
  • Internal Medicine at UC San Diego Health - Vista
  • Radiation Oncology
  • Radiology

For these providers, please direct any questions to the phone number provided on the billing statement.

Make a Payment 

  • Pay Online: Pay online at MyUCSDChart.ucsd.edu or using the MyChart mobile app. You can pay as a guest if you don't have a MyUCSDChart account.
  • Pay By Phone: 855-827-3633
  • Pay By Mail:
    UC San Diego Health
    PO Box 748607
    Los Angeles, CA 90074-8607