Text Messaging Policies

Text Messaging Privacy Policy

We collect mobile phone numbers to communicate with patients via SMS and/or RCS text messages for purposes such as appointment reminders, billing notifications, and care coordination. Sensitive clinical information will not be included in these messages. Your privacy is a priority. Your mobile number will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consent.

SMS Terms of Service

UC San Diego Health uses text messaging to communicate with patients for purposes such as appointment reminders, billing notifications, and care coordination. You are not required to opt in as a condition of receiving care. Participation is voluntary. However, opting out may prevent us from sending you timely updates regarding your care. Message frequency may vary. Message and data rates may apply.

UC San Diego Health and Carriers are not liable for delayed or undelivered messages. Text messages transmitted through SMS and RCS channels are not fully secure. UC San Diego Health limits the content of these messages and takes reasonable measures to safeguard your privacy. We protect your health information in accordance with our Notice of Privacy Practices.

You may opt out of receiving text messages at any time by replying 'STOP.' You will receive a final confirmation text to verify you have opted out. No further messages will be sent. If you would like to rejoin, you can authorize us to restart by texting 'START'.

For help, reply 'HELP' or contact us at (858) 657-7000 and/or welisten@health.ucsd.edu.