In response to California's stay-at-home order and to reduce the spread of the novel coronavirus (COVID-19), UC San Diego Health has expanded the availability of telehealth across our health care system. All primary and specialty care clinics offer video visits with your providers in order to limit person-to-person contact.
Our care teams are reviewing scheduled appointments and calling patients whose visits may be appropriate to convert to video visits. We will make every effort to ensure this is a smooth and easy experience for you to follow.
If you need to make an appointment, your provider’s office may suggest a video visit using your smartphone or tablet via
MyUCSDChart, a centralized patient portal. You can do these live, two-way audiovisual visits from home without going to the doctor’s office. The visits take place on a smartphone or tablet through our free MyUCSDHealth app.
Benefits of Video Visits
Convenience: You can consult the doctor from the comfort of your home or another convenient area. However, they are not appropriate for emergency situations. If you are experiencing a medical emergency, call 911 right away.
Less waiting: You can skip the waiting room and get ready in just a few minutes before your appointment.
Relaxed atmosphere: Without the distractions often present at a clinic, you can focus on getting all your questions answered.
How Video Visits Work at UC San Diego Health
FAQs about Video Visits
1. Does insurance cover video visits?
Yes, most insurers are covering video visits during the novel coronavirus outbreak. You may still be liable for your typical copays and coinsurance. Please check with your insurance company for details.
2. Can I get prescriptions written during a video visit?
Yes. The prescription can be sent electronically to your pharmacy. However, our providers can't prescribe controlled substances through this service.
3. Can I have a friend or family member with me during my visit?
Yes. However, they must be physically in the same room as you. Please let your provider know who is present during your visit.
4. Once I try a video visit, do I have to continue using the same method for future appointments?
No, this video visit will not affect any future appointments. You can also continue to call your provider's office or send messages through your MyUCSDChart account.
5. How do you ensure privacy during video visits?
Video visits are integrated within MyUCSDChart. The visit can only be initiated once you have securely signed into your MyUCSDChart account with your username and password.