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Video Visits

​Video visits are live, two-way audiovisual visits with your UC San Diego Health providers that you can attend from home without going to the doctor’s office. These virtual visits take place on a smartphone or tablet via the MyUCSDChart patient portal on the free MyUCSDHealth app.

Your provider's office may suggest a video visit for certain kinds of appointments and schedule it for you. Patients can also schedule their own same-day or next-day Express Care video visit for certain conditions by phone or through MyUCSDChart.

Benefits of Video Visits

  1. Convenience: You can consult the doctor from the comfort of your home or another convenient area. However, they are not appropriate for emergency situations. If you are experiencing a medical emergency, call 911 right away.
  2. Less waiting: You can skip the waiting room and get ready in just a few minutes before your appointment.
  3. Relaxed atmosphere: Without the distractions often present at a clinic, you can focus on getting all your questions answered.

How Video Visits Work at UC San Diego Health

Schedule a Video Visit

To see your primary care physician or a specialist via a video visit, ask your provider's office if a video visit is a possibility. The office will assist you in scheduling a telehealth appointment.

  • To see your primary care physician or a specialist via a video visit, ask your provider's office if a video visit is a possibility. The office will assist you in scheduling.
  • To schedule your own same-day or next-day Express Care video visit, see Express Care video visit.

Guides for Video Visits

FAQs about Video Visits

Does insurance cover video visits?

Yes, most insurers are covering video visits during the novel coronavirus outbreak. You may still be liable for your typical copays and coinsurance. Please check with your insurance company for details.

Can I get prescriptions written during a video visit?

Yes. The prescription can be sent electronically to your pharmacy. However, our providers can't prescribe controlled substances through this telehealth service.

What if I speak another language? Can I have an interpreter during a video visit?

Yes, we have interpreters available to join video visits. This does not need to be requested in advance; simply ask your provider once the call begins.

Can I have a friend or family member with me during my visit?

Yes. However, they must be physically in the same room as you. Please let your provider know who is present during your visit.

Once I try a video visit, do I have to continue using the same method for future appointments?

No, this video visit will not affect any future telehealth appointments. You can also continue to call your provider's office or send messages through your MyUCSDChart account.

How do you ensure privacy during video visits?

Video visits are integrated within MyUCSDChart. The virtual visit can only be initiated once you have securely signed into your MyUCSDChart account with your username and password.