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Visitor Information

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Know the Symptoms of Flu

  • New Cough
  • Muscle/Body Aches
  • Sore Throat
  • Severe Headache
  • Nausea, Vomiting, Diarrhea

Hospital and Clinic Visits During Flu Season

UC San Diego Health System takes the health risks associated with the flu very seriously. The current circulating strains are affecting healthy children and adults. Because kids may be contagious longer, we have changed our hospital visitation policy for the 2014-15 flu season.

Hospital visits

As of January 12, 2015, UC San Diego Health System will no longer allow children under the age of 12 to visit family or friends in the hospital, even if they are with an adult.

 In addition, in these areas, only two adult visitors will be allowed and all visitors will be screened for influenza-like illness:

  • Labor & Delivery and Birth Center
  • Neonatal Intensive Care Unit
  • All adult ICUs and all Progressive Care Units
  • Thornton Hospital, 3West (Blood and Marrow Transplant)
  • Hillcrest Medical Center, 11E and 11W

Clinic appointments

We also ask patients not to bring children under the age of 12 to clinic appointments. (Exceptions include children who are themselves patients and some children accompanying mothers to post-partum visits.) In addition, all visitors in all outpatient clinics will be screened for influenza-like illness.

These changes will be in effect for the remainder of the flu season and will be re-evaluated in the spring.

As a general rule, people with the flu, regardless of age, should not visit patients in any health care facility. This is to prevent patients, as well as our physicians, nurses and staff, from getting the flu. We apologize for any inconvenience that this will cause you and your family. Our staff can help address any potential concerns. If you are visiting a clinic, questions may be directed to a clinic manager. If you are staying overnight inside one of our hospitals, please speak with your nurse. If visitation is deemed absolutely necessary given a patient's condition or other extenuating circumstances, we will work with families on a case-by-case basis.

Calling a Patient

  • To call a patient at any UC San Diego Health System hospital, dial 858-657-7000 and ask for the patient by name.

Visiting a Patient

Visiting All UC San Diego Health System Hospitals and Clinics:

We do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

We encourage you to have family or a friend present, unless it disrupts safe patient practices or safety requirements. Please check with your nurse to find out if there are any restrictions for visitors. Children under the age of 18 must be supervised. They may never be left alone.

Family who want to visit after 8 p.m. or wish to stay overnight will get a one-night ID badge specific to the unit where their loved one is staying. No one under the age of 18 may stay overnight, unless it is a newborn staying with their mother.

Use of Cell Phones

Patients and visitors may use cell phones in most areas of the hospital. Cell phones are not allowed in certain restricted areas designated by signage as “no cell phone.” As a courtesy to others, please turn your cell phone ringer down low or set it to vibrate. Picture/video and audio recording features may not be used in any area of the hospital. Note that sometimes your doctors or nurses may need to speak on their cell phones to address clinical issues. Photos of patients with family and/or care team members is permitted with verbal consent of all individuals who are part of the picture, and if it doesn’t violate the privacy of other patients or staff.

Food Services

Learn more about meal services, cafés, and vending machines.

Security Services/Lost and Found

If you have questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please call our Security Services Office. For the Security Services Office at UC San Diego Medical Center, call 619-543-3762; for Thornton Hospital, call 858-657-6420.

ATM Locations

  • Hillcrest
    • UC San Diego Medical Center: first floor hallway by the Emergency Department
  • La Jolla
    • UC San Diego Thornton Hospital: first floor lobby near the dining room
    • UC San Diego Moores Cancer Center: Second floor hallway near restrooms

Gifts and Gift Shops

Reading materials, flowers, balloons, stamps, toiletries and gift items are all available at the gift shops located inside each hospital.

  • At UC San Diego Medical Center in Hillcrest the Gift Shop is located on the first floor near the Information Desk in the main lobby. Call 619-543-5926
  • At UC San Diego Thornton Hospital and Sulpzio Cardiovascular Center in La Jolla the Gift Shop is located on the first floor, in the main lobby. Call 858-657-6583

To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:

  • UC San Diego Medical Center
    200 West Arbor Drive
    San Diego, CA 92103
  • UC San Diego Thornton Hospital
    9300 Campus Point Drive
    La Jolla, CA 92037
  • UC San Diego Sulpizio Cardiovascular Center
    9434 Medical Center Dr.
    La Jolla, CA 92037

Lodging Options

There is a variety of lodging options near both hospital locations. View more information on lodging near UC San Diego Health System.