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Visitor Information

Leer esta página en español (read this page in Spanish).

Calling a Patient

  • To call a patient at any UC San Diego Health System hospital, dial 858-657-7000 and ask for the patient by name.

Visiting a Patient

Visiting All UC San Diego Health System Hospitals and Clinics:

We do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

We encourage you to have family or a friend present, unless it disrupts safe patient practices or safety requirements. Please check with your nurse to find out if there are any restrictions for visitors. Children under the age of 18 must be supervised. They may never be left alone.

Family who want to visit after 8 p.m. or wish to stay overnight will get a one-night ID badge specific to the unit where their loved one is staying. No one under the age of 18 may stay overnight, unless it is a newborn staying with their mother.

Use of Cell Phones

Patients and visitors may use cell phones in most areas of the hospital. Cell phones are not allowed in certain restricted areas designated by signage as “no cell phone.” As a courtesy to others, please turn your cell phone ringer down low or set it to vibrate. Picture/video and audio recording features may not be used in any area of the hospital. Note that sometimes your doctors or nurses may need to speak on their cell phones to address clinical issues. Photos of patients with family and/or care team members is permitted with verbal consent of all individuals who are part of the picture, and if it doesn’t violate the privacy of other patients or staff.

Food Services

Learn more about meal services, cafés, and vending machines.

Security Services/Lost and Found

If you have questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please call our Security Services Office. For the Security Services Office at UC San Diego Medical Center, call 619-543-3762; for Thornton Hospital, call 858-657-6420.

ATM Locations

  • Hillcrest
    • UC San Diego Medical Center: first floor hallway by the Emergency Department
  • La Jolla
    • UC San Diego Thornton Hospital: first floor lobby near the dining room
    • UC San Diego Moores Cancer Center: Second floor hallway near restrooms

Gifts and Gift Shops

Reading materials, flowers, balloons, stamps, toiletries and gift items are all available at the gift shops located inside each hospital.

  • At UC San Diego Medical Center in Hillcrest, the gift shop is located on the first floor near the Information Desk in the main lobby. Call 619-543-5926
  • At UC San Diego Thornton Hospital and Sulpzio Cardiovascular Center in La Jolla, the gift shop is located on the first floor, in the main lobby. Call 858-657-6583

To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:

  • UC San Diego Medical Center
    200 West Arbor Drive
    San Diego, CA 92103
  • UC San Diego Thornton Hospital
    9300 Campus Point Drive
    La Jolla, CA 92037
  • UC San Diego Sulpizio Cardiovascular Center
    9434 Medical Center Dr.
    La Jolla, CA 92037

Lodging Options

There is a variety of lodging options near both hospital locations. View more information on lodging near UC San Diego Health System.