Lesley Wilson, MA
Chief Experience Officer
As chief experience officer, Lesley Wilson oversees the research, design and implementation of initiatives and programs that improve the experience of patients, guests, and team members at UC San Diego Health. She is also responsible for analyzing patient feedback data to inform the design and development of experience-related goals and objectives, ensuring these are implemented throughout the health system. In addition to creating the vision and strategy for the Office of Experience Transformation, she leads many operational areas that focus on patients and guests, including the Care Navigation Hub.
UC San Diego Health’s Office of Experience Transformation guides the organization in creating an environment of exceptional care for patients, families, physicians and team members. Ms. Wilson was instrumental in implementing Leading the Way, an immersive experience for team members focused on Unifying, Connecting, Seeing, and Discovering within the UC San Diego Health community.
Ms. Wilson joined UC San Diego Health in 2015 and most recently was the associate chief experience officer. She brings more than 25 years of experience in building service excellence programs to her position. Ms. Wilson has extensive expertise in leading and developing team members, leading large technology implementations and related process improvement, as well as teaching and training.
Prior to UC San Diego Health, Ms. Wilson served in various leadership roles at Sharp HealthCare. She achieved her Lean Six Sigma Black Belt from UC San Diego, and holds a Master of Arts in English from University of Kansas and a BA in English from University of San Diego.