Visitor Information

Restrictions on Children Under Age 12

Due to a rise in respiratory illness, children under the age of 12 are currently restricted from entering our hospital facilities. Please speak to a health team member to request an exception. This restriction does not apply to Labor and Delivery, including Birth Center, Antepartum and Postpartum departments.  

Hospital Visiting Hours and Calling for Patients at UC San Diego Health

~ Hospital visiting hours are 8 a.m. to 8 p.m. daily.

~ To call a patient at any UC San Diego Health hospital, call 858-657-7000 and ask for the patient by name. (We cannot give information on patient conditions over the phone unless specifically allowed by a patient.)

~ If you are a member of the media who is checking the status of a hospital patient, please see Contacts for Journalists.

 

Masking and Testing Guidelines

UC San Diego Health masking protocols for patients and visitors are in accordance with the California Department of Public Health (CDPH).

Current tier: GREEN (masks not required)

View All Masking Guidelines

COVID-19 Vaccines and Tests

COVID-19 vaccines or tests are no longer required for visitors to all UC San Diego Health facilities. 

Patients showing symptoms of a viral respiratory illness will need to take a COVID-19 test upon hospital admission or during their hospital stay.

If you're scheduled for a procedure, you may be asked by your care team to take an asymptomatic COVID-19 antigen test at check-in.

If you're interested in receiving the updated COVID-19 vaccine, learn more on our COVID-19 Vaccines page.

Guidelines for Hospital Visitors

Family and friends are welcome in the hospital or at clinic appointments unless their presence affects patient safety. Please check with your nurse to find out if there are any additional visitor restrictions.

View map, directions and parking information for UC San Diego Health locations.

  • Hospital visiting hours are 8 a.m. to 8 p.m. daily. Exceptions are allowed in some circumstances; please speak to your medical team.
  • Family members who want to visit after 8 p.m. or wish to stay overnight can get a one-night ID badge for the unit where their loved one is staying. Hospital entrance hours vary by location:
    UC San Diego Medical Center, Hillcrest
    Jacobs Medical Center, La Jolla
  • At this time, children under the age of 12 are restricted from entering our facilities. These restrictions do not apply to Labor and Delivery (including Birth Center, Antepartum and Postpartum areas).
  • In our maternity rooms, we offer "nap time" from 2 to 4 p.m. During this time, mothers and babies are given a chance to rest with minimal interruptions.
  • ADA service animals may accompany visitors and patients.
  • At all UC San Diego Health hospitals and clinics, we do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Use of Cellphones

Patients and visitors may use cellphones in most areas of the hospital. Cellphones are not allowed in certain restricted areas with “no cell phone” signs. As a courtesy to others, please turn your cellphone ringer down low or set it to vibrate.

Picture/video and audio recording features may not be used in any area of the hospital. Note that sometimes your doctors or nurses may need to speak on their cellphones to address clinical issues. Photos of patients with family and/or care team members are permitted only with the verbal consent of all individuals who are part of the picture and if it doesn’t violate the privacy of other patients or staff.

ATM Locations

Security Services/Lost and Found

Your safety is important to us. As a reminder, all UC San Diego Health facilities are weapons-free zones.

We have a screening process at UC San Diego Medical Center in Hillcrest that does not allow items such as weapons, vape devices, lighters or other combustible items, or illicit drugs in our facilities. Please make sure you don’t have these items when you arrive.

If you have any security-related questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please contact UC San Diego Health’s security department at 619-543-3762.

Construction Alerts

Hillcrest and La Jolla Hospitals and Clinics

~ Our Hillcrest and La Jolla medical campuses are undergoing long-term construction activity and expansion to meet the growing health care needs of our communities. 

~ Please plan for possible traffic delays and detours when traveling to these locations. Check the latest construction updates on the Hillcrest medical campus parking page or the La Jolla medical campus parking page

Banker's Hill Clinic

~ We remain open while construction goes on next to our clinic building. Please allow additional time to arrive for your appointment. Check the latest updates on the Bankers Hill location page.