COVID-19 updates, including vaccine information, for our patients and visitors Learn More

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Our Commitment to Improved Safety for Your Care

Plastic shields at check-in counter of Moores Cancer Center

Plenty of things are on hold. Your health shouldn’t be one of them. Our hospitals and clinics are prepared to keep you and your family safe and healthy in these uncertain times of the novel coronavirus crisis. Be assured that we have implemented extra safeguards to protect you and our staff.

Call us at 800-926-8273 or go to Make an Appointment and let us help you get the care you need.

Here are some of the changes you may notice during your next appointment.


  • More frequent cleaning
    We’re cleaning and disinfecting rooms more often.
  • Screening for all patients
    All patients, staff and visitors must go through a screening station or self-screen for COVID-19 symptoms before entering a hospital or clinic.
  • Masks or face coverings
    Face coverings are still required in health care settings, including all our facilities. We’ll provide one if you don’t have your own. See tips and FAQs about getting a proper mask fit.
  • Registration areas
    We’ve added clear plastic barriers to reduce contact in registration areas. 
  • Social distancing in waiting areas
    We’ve spaced out chairs, limited the number of people in waiting rooms, and created a one-way path of travel through clinics wherever possible.
  • Other waiting area modifications
    We’ve removed magazines, toys and shared items.
  • Updated visitor policy
    We’re limiting the number of visitors who accompany patients to appointments or our hospitals. (See our updated visitor restrictions.) If you need an exception, please ask in advance.
  • COVID-19 testing at hospitals
    We’re performing COVID-19 testing for those who are admitted to the hospital. Anyone who is positive is treated in a separate area.

Video Visits

Physician at computer conducting a video visit

In addition, we’re scheduling more video visits to reduce person-to-person contact and help you connect with your doctor from the comfort of your home. If you’d rather have a video visit, ask your provider’s office if it’s a possibility.

We understand that recommendations may change as the COVID-19 pandemic evolves, so policies and procedures will be adjusted as needed.



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