Coronavirus (COVID-19) updates for UC San Diego Health patients and visitors. Learn More

Menu
Search

Our Commitment to Improved Safety for Your Care

Plastic shields at check-in counter of Moores Cancer Center

Plenty of things are on hold. Your health shouldn’t be one of them. Our hospitals and clinics are prepared to keep you and your family safe and healthy in these uncertain times of the novel coronavirus crisis.

UC San Diego Health is pleased to welcome you — our returning patients and new ones — for necessary surgeries, medical procedures and clinic visits. Be assured that we have implemented extra safeguards to protect you and our staff.

Call us at 800-926-8273 or go to Make an Appointment and let us help you get the care you need.

Here are some of the changes you may notice during your next appointment.

New Procedures

  • More frequent cleaning
    We’re cleaning and disinfecting rooms more often.
  • Screening for all patients
    We are screening all patients, staff and visitors for COVID-19 symptoms upon arrival every day. Any visitor or employee with those symptoms isn't allowed to enter.
  • Registration areas
    We’ve added clear plastic barriers to reduce contact in registration areas. You’ll also see marks on the floor to indicate a safe 6-foot distance while in line.
  • Spacing in waiting areas
    To ensure social distancing, we’ve spaced out chairs, limited the number of people in waiting rooms, and created a one-way path of travel through clinics wherever possible.
  • Other waiting area modifications
    We’ve removed magazines, toys and other shared items from waiting areas.
  • Texts or calls to your car
    At smaller clinics, you may be asked to wait in your car. We’ll call or text you when it’s time to come in.
  • Updated visitor policy
    We’re asking that only patients come to appointments and others stay at home. If you need an exception, please ask in advance. (See our updated visitor restrictions.)
  • Masks or face coverings
    Face coverings are required for patients and staff. We’ll provide one if you don’t have your own. See tips and FAQs about getting a proper mask fit.
  • COVID-19 testing at hospitals
    In our hospitals, we’re testing all surgery patients and anyone who’s admitted to see if they have COVID-19. Anyone who is positive is treated in a separate area of the hospital.

Video Visits

In addition, we’re scheduling more video visits to reduce person-to-person contact and help you connect with your doctor from the comfort of your home. If you’d rather have a video visit, ask your provider’s office if it’s a possibility.

We understand that recommendations may change as the COVID-19 pandemic evolves, so policies and procedures will be adjusted as needed.



More Information