Compliments and Concerns

Help us provide extraordinary service

We welcome feedback about your care at UC San Diego Health. Thank you for sharing your experience.

The Patient Experience Department acts as a bridge between our patients, hospitals and physicians to respond to concerns, issues and requests. Patient experience specialists are here to help patients and their families communicate their experiences with UC San Diego Health and navigate our health system.

Our Services

Patient experience specialists handle compliments, feedback and questions about:

    • Patient rights
    • Patient care and services
    • Patient communication and interactions
    • Patient assistance options

Express Your Gratitude

We're also happy to hear from patients who would like to thank our dedicated team members. If your life has been touched by UC San Diego Health, we invite you to share your gratitude.

Do You Have a Concern?

While in the hospital, all feedback and concerns should first be discussed with your nurses, physicians or both. If you're not satisfied with the quality of care you're receiving, please contact us.

You may submit your feedback by phone, mail or email.

  • Email:
  • Phone: 619-543-5678
  • Mail:
    Patient Experience
    UC San Diego Health
    200 West Arbor Drive, Mail Code 8916
    San Diego, CA 92103-8916

Please remember to include the following information so we may better help you:

  • Your name
  • Patient's name
  • Patient's medical record number or date of birth
  • Date of service
  • Location of service
  • A phone number where we can best reach you

If you are not the patient, please be aware our office will need to obtain the patient’s consent before we can discuss any matters related to the patient.