Services for Hospital Patients

Nurse at patient's bedside

At UC San Diego Health, your health and comfort during your hospital stay are our top priorities. Our physicians and staff are here to make sure you receive the best care and your personal needs are met.

   Information you may need while you are in the hospital:

Valuables and Personal Items

Valuables, such as jewelry and costly clothing, should not be brought to the hospital. Money and credit cards should only be brought to the hospital if you have a payment to make at the time of service. If you are having surgery, it is best to have a family member or friend hold your personal items, including watches, dentures, glasses and wigs. UC San Diego Health cannot be held responsible for lost or missing personal items, regardless of value.

Lost and Found

Lost and found items are turned in to the Security Services Office. To contact the Security Services Office at UC San Diego Medical Center, please call 619-543-3762. At Jacobs Medical Center and Sulpizio Cardiovascular Center, call 858-657-6420.

Mail and Flower Deliveries

Flowers. balloons, and gift baskets can be ordered from our Gift Shop by calling 619-543-5926 for our Hillcrest location and 858-657-6583 for La Jolla. The Gift Shop is open Monday through Friday from 9 a.m. to 5 p.m. at both locations and Saturdays from 11 a.m. to 3 p.m. at La Jolla. Flowers and balloons will be delivered during business hours. Flowers ordered from outside vendors can be delivered 7 days a week. Please note that flowers may not be allowed in some patient care units. Mail is delivered to patient rooms Monday through Friday. Please ensure all deliveries are correctly addressed with the patient’s first and last name, hospital name, and room number, if possible.

Entertainment and Media Resources

Books, magazines, crafts, puzzles, and games are available for you to enjoy during your stay. We also have DVDs you may borrow to use with your personal DVD player. Our volunteers are happy to deliver any of these items to your room! Please call Volunteer Services at 619-543-6370.

Television

Television is offered to all patients free of charge. You will receive instructions for operating your TV.

iPads and Apple TV

All rooms at Jacobs Medical Center are equipped with iPads and Apple TV. The iPad can be used to adjust room temperature and lighting, raise/lower the blinds, provide entertainment, and connect to MyChart for immediate access to your lab results and other health information.

Noise Issues

Maintaining a quiet environment is important to support healing. We are committed to creating as quiet an environment as possible. Please speak with your nurse if your stay is being disrupted by noise.

Pets

The Tender Loving Canine (TLC) Visitation Program offers visits from specially trained pet therapy dogs. Personal animals or pets (a service animal is not considered a pet) are not allowed, with the exception of the Pet Visitation Program in the Intensive Care Units. Please ask your nurse for more information.

Ethics Consultation Team

The Ethics Consultation Team can meet with and advise patients and families facing difficult ethical decisions, such as end-of-life care. All matters discussed will remain private. Your doctor or nurse can assist you in contacting this team.