A Guide to Your Hospital Stay
Welcome to UC San Diego Health. During your hospital stay, your health and comfort are our top priorities. Our physicians and staff are here to make sure you receive the best care and your personal needs are met.
Real-time information about your hospital stay is available. This includes updates about your medications, care team, test results and more when you access MyUCSDChart, our secure patient health portal, using the MyUCSDHealth app on your mobile device. MyUCSDChart is our secure patient health portal where you can receive information about your hospital stay in real time. Learn how to set up MyUCSDChart.
For help with admissions or financial assistance, please call:
- Hillcrest Medical Center: 619-543-6570
- Jacobs Medical Center: 619-543-6570
- East Campus Medical Center: 619-229-3125
Environment of Healing
Maintaining a quiet environment is important to support healing. Please let your nurse know if you experience noise disruptions anytime during your hospital stay.
Sleep hygiene tips:
- Leave blinds open during the day and close them at night
- Stay awake as much as possible throughout the day
Please let your nurse know if you have any of the following nighttime preferences:
- Room blinds closed
- Bed time care (brushing teeth, washing face, etc.)
- Room lights off by 11 p.m.
- Room door closed by 11 p.m.
- Quiet kit (eye mask and ear plugs/buds)
- Aromatherapy patch
- Calming activity, such as a shower or sponge bath
- Relaxing music
- Warm blanket
- Extra pillows
- Computer monitor dimmed
- Chamomile tea
- Other personalized preferences
We are committed to creating a healing environment that promotes rest and nurtures recovery. Thank you for keeping voices low, limiting hallway activity, and silencing you cell phones during our quiet hours.
Housekeeping
Environmental Services (EVS) cleans and disinfects your room and restrooms daily. To request fresh bedding, a gown, extra blanket or pillow, changes to your room temperature, or help with any items in our room, please ask your nurse. For additional housekeeping, please call these numbers anytime:
- Hillcrest Medical Center: 619-543-3192
- Jacobs Medical Center: 858-657-6761
- East Campus Medical Center: 619-229-5124
Lost and Found
Lost and found items are turned in to the Security Services Office. To contact the Security Services Office, please call:
- Hillcrest Medical Center: 619-543-3762
- Jacobs Medical Center: 619-543-3762
- East Campus Medical Center: 619-287-3270, Ext. 1768
Mail and Flower Deliveries
Mail is delivered to patient rooms Monday through Friday. Please ensure all deliveries are correctly addressed with the patient’s first and last name, hospital name, and room number, if possible.
Our hospital gift shops provide flowers, gifts and other items that can be delivered to patients.
Meal Delivery
See Food Options for Patients and Visitors.
Media and Entertainment Resources
Books, magazines, crafts, puzzles, and games are available for you to enjoy during your stay. Our volunteers are happy to deliver any of these items to your room! Please call Volunteer Services at 619-543-6370.
Televisions are available in most patient rooms. Please let your nurse know if you have any questions about operating your TV.
All rooms at Jacobs Medical Center are equipped with iPads and Apple TV. The iPad can be used to adjust room temperature and lighting, raise/lower the blinds, provide entertainment, and connect to MyUCSDChart for immediate access to your lab results and other health information.
Pets
Animals can provide physical and psychological benefits to patients. The Tender Loving Canine (TLC) Visitation Program offers visits from specially trained pet therapy dogs. Personal pets (cats and dogs) can also aid the healing process. Pet visits for hospital patients visits must be planned in advance with your care team.
Security Services
For your safety, all UC San Diego Health facilities are weapons-free zones. For a list of prohibited items and more information about security, see Visitor Information: Security Services.
Spiritual Care
For information on our staff chaplains, volunteer spiritual care leaders representing many different faiths, and meditation rooms, visit Chaplain Services and Spiritual Care.
Valuables and Personal Items
Do not bring valuables, such as jewelry and costly clothing, to the hospital. Money and credit cards should be brought to the hospital only if you have a payment to make at the time of service. If you are having surgery, it is best to have a family member or friend hold your personal items, including watches, dentures, glasses and wigs. UC San Diego Health cannot be held responsible for lost or missing personal items, regardless of value.
Wireless Internet Access (Wi-Fi)
The UCSD-GUEST wireless network is available to all visitors and guests at UC San Diego Health clinics and hospitals. It is an unencrypted service that requires weekly user registration. To access the network, select UCSD-GUEST and follow the instructions to accept the terms of use.