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Insurance & Billing

Thank you for choosing UC San Diego Health for your medical care. We're here to help. For billing questions, you can:

  • Call 855-827-3633, 9 a.m. to 6 p.m. Monday to Friday
  • Email us at askus@ucsd.edu (include the patient's guarantor/account number, medical record number or telephone number to help us locate your account)
  • Visit Frequently Asked Questions for information about facility fees, insurance, financial assistance, your billing statements and general billing issues

Have you contacted customer service? Did you feel we provided you with the best possible service? Email us at CSfeedback@health.ucsd.edu and tell us how we did.

Insurance, Financial Responsibilities and Financial Assistance

We encourage you to become familiar with your insurance benefits before you arrive for an appointment, and to understand which services require out-of-pocket payment. Most insurance companies require a co-payment and/or a yearly deductible. For questions about coverage, contact your insurance company. The contact information is usually printed on your health insurance card.

Your Billing Statement

See sample bill

Click to view full size.

For each visit or hospital stay, your bill may include charges for both the hospital/facility services and the services provided by physicians and other providers. As of June 1, 2017, most patients will receive one unified billing statement that includes both hospital and professional charges, along with one customer service telephone number for all billing questions.

However, depending on the services provided, you may receive a separate bill from some providers within UC San Diego Health that have their own billing departments. These departments may include but are not limited to:

  • Cancer Services at UC San Diego Health’s Vista and Encinitas locations
  • Ear, Nose and Throat (Otolaryngology)
  • Emergency Department
  • Internal Medicine at UC San Diego Health - Vista
  • Radiation Oncology
  • Radiology

For these providers, please direct any questions to the phone number provided on the billing statement.

Make a Payment 

  • Pay Online: Pay online at MyUCSDChart.ucsd.edu or use the MyChart mobile app. You can pay as a guest if you don't have a MyUCSDChart account.
  • Pay by Phone: 855-827-3633
  • Pay by Mail:
    UC San Diego Health
    PO Box 748607
    Los Angeles, CA 90074-8607