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Calling or Checking the Status of a Patient
To call a patient at any UC San Diego Health hospital or check on their status, call
858-657-7000 and ask for the patient by name.
Members of the media: To check the status of an in-patient, please refer to our
Media Guidelines, or call Health Sciences Communications at 619-543-6163.
Visiting a Patient
At all UC San Diego Health hospitals and clinics, we do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.
We encourage you to have family or a friend present in the hospital or at clinic visits, unless it disrupts safe patient practices or safety requirements. Please check with your nurse to find out if there are any restrictions for visitors. Children under the age of 18 must be supervised. They may never be left alone.
Sending a Gift to a Patient
Reading materials, flowers, balloons, stamps, toiletries and gift items are all available at the Gift Shops located inside each hospital.
- At UC San Diego Medical Center in Hillcrest, the Gift Shop is located on the first floor near the Information Desk in the main lobby. Call 619-543-5926.
- At Jacobs Medical Center in La Jolla, the Gift Shop is located on the first floor of Thornton Pavilion. Call 858-657-6583
To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:
Services for Visitors
Learn more about
meal services, cafés, and vending machines.
There are a variety of lodging options near both hospital locations. View more information on
lodging near UC San Diego Health.
Use of Cell Phones
Patients and visitors may use cell phones in most areas of the hospital. Cell phones are not allowed in certain restricted areas with “no cell phone” signs. As a courtesy to others, please turn your cell phone ringer down low or set it to vibrate.
Picture/video and audio recording features may not be used in any area of the hospital. Note that sometimes your doctors or nurses may need to speak on their cell phones to address clinical issues. Photos of patients with family and/or care team members is permitted with verbal consent of all individuals who are part of the picture, and if it doesn’t violate the privacy of other patients or staff.
Security Services/Lost and Found
If you have questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please call our Security Services Office. For the Security Services Office at UC San Diego Medical Center, call 619-543-3762; for Jacobs Medical Center and Thornton Pavilion, call 858-657-6420.
- UC San Diego Medical Center: First-floor hallway by the Emergency Department
- La Jolla
- Thornton Pavilion: The Cove cafe, first floor (walk through checkout area, and the ATM is in a room to the right)
- Moores Cancer Center: Second-floor hallway near restrooms