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Visitor Information

Leer esta página en español (read this page in Spanish).

Calling a Patient

  • To call a patient at any UC San Diego Health hospital, dial 858-657-7000 and ask for the patient by name.

Hospital and Clinic Visits During Flu Season

UC San Diego Health takes the health risks associated with the flu very seriously. The current circulating strains are affecting all age groups, including healthy children and adults. Because children may be contagious longer, we have changed our hospital visitation policy for the 2016-17 flu season.

Hospital visits

Know the Symptoms of Flu

  • New cough
  • Muscle/body aches
  • Sore throat
  • Severe headache
  • Nausea, vomiting, diarrhea

As of January 10, 2017, UC San Diego Health will no longer allow children under the age of 12 to visit family or friends in the hospital, even if they are with an adult.

In addition, in the areas below, only two adult visitors will be allowed and all visitors will be screened for influenza-like illness:

  • Labor & Delivery and Birth Center
  • Neonatal Intensive Care Unit
  • All adult ICUs and all Progressive Care Units
  • Blood and Marrow Transplant Units
  • Units with two or more solid organ transplant or oncology patients

Clinic appointments

We also ask patients not to bring children under the age of 12 to clinic appointments. (Exceptions include children who are themselves patients and some children accompanying mothers to post-partum visits.) In addition, all visitors in all outpatient clinics will be screened for influenza-like illness.

These changes will be in effect for the remainder of the flu season and will be re-evaluated in the spring.

As a general rule, people with the flu, regardless of age, should not visit patients in any health care facility. This is to prevent patients, as well as our physicians, nurses and staff, from getting the flu. We apologize for any inconvenience that this will cause you and your family. Our staff can help address any potential concerns. If you are visiting a clinic, questions may be directed to a clinic manager. If you are staying overnight inside one of our hospitals, please speak with your nurse. If visitation is deemed absolutely necessary given a patient's condition or other extenuating circumstances, we will work with families on a case-by-case basis.

Visiting a Patient

At all UC San Diego Health hospitals and clinics, we do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

We encourage you to have family or a friend present in the hospital or at clinic visits, unless it disrupts safe patient practices or safety requirements. Please check with your nurse to find out if there are any restrictions for visitors. Children under the age of 18 must be supervised. They may never be left alone.

Use of Cell Phones

Patients and visitors may use cell phones in most areas of the hospital. Cell phones are not allowed in certain restricted areas with “no cell phone” signs. As a courtesy to others, please turn your cell phone ringer down low or set it to vibrate. Picture/video and audio recording features may not be used in any area of the hospital. Note that sometimes your doctors or nurses may need to speak on their cell phones to address clinical issues. Photos of patients with family and/or care team members is permitted with verbal consent of all individuals who are part of the picture, and if it doesn’t violate the privacy of other patients or staff.

Food Services

Learn more about meal services, cafés, and vending machines.

Security Services/Lost and Found

If you have questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please call our Security Services Office. For the Security Services Office at UC San Diego Medical Center, call 619-543-3762; for Jacobs Medical Center and Thornton Pavilion, call 858-657-6420.

ATM Locations

  • Hillcrest
    • UC San Diego Medical Center: First-floor hallway by the Emergency Department
  • La Jolla
    • Thornton Pavilion: First-floor lobby near the dining room
    • Moores Cancer Center: Second-floor hallway near restrooms

Gifts and Gift Shops

Reading materials, flowers, balloons, stamps, toiletries are all available at gift shops located inside each hospital. At UC San Diego Medical Center in Hillcrest, the gift shop is located on the first floor near the Information Desk in the main lobby. Call 619-543-5926. At Jacobs Medical Center and Sulpzio Cardiovascular Center in La Jolla, the gift shop is located on the first floor, in the main lobby of Thornton Pavilion. Call 858-657-6583.

To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:

  • UC San Diego Medical Center
    200 West Arbor Drive
    San Diego, CA 92103
  • Jacobs Medical Center
    9300 Campus Point Drive
    La Jolla, CA 92037
    Note: This address is also for patients in the Thornton Pavilion of Jacobs Medical Center.
  • Sulpizio Cardiovascular Center
    9434 Medical Center Dr.
    La Jolla, CA 92037

Lodging Options

There is a variety of lodging options near both hospital locations. For more information, see lodging near UC San Diego Health.

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