Contact or Visit a Patient

Calling or Checking the Status of a Patient

To call a patient at any UC San Diego Health hospital or check on their status, call 858-657-7000 and ask for the patient by name.

Members of the media: To check the status of a hospital patient, please refer to our Media Guidelines, or call UC San Diego Health Communications at 858-249-0456.

Visiting a Patient

• Visiting hours are 24 hours a day unless otherwise indicated by the patient's physician or nursing staff.
• Children under the age of 18 can visit but must always be supervised.
• In our maternity rooms, we offer “nap time” from 2 to 4 p.m. During this time, mothers and babies are given a chance to rest with minimal interruptions. Learn more about visiting the Maternity Unit
• All visitors must stop at the nurses’ station to sign in and get a visitor identification badge.
• Family who want to visit after 8 p.m. or wish to stay overnight will get a one-night ID badge for the unit where their loved one is staying. No one under the age of 18 may stay overnight, unless it is a newborn staying with their mother.
• Map, directions and parking information for Jacobs Medical Center (including Thornton Pavilion) and Sulpizio Cardiovascular Center in La Jolla
• Maps, directions and parking for UC San Diego Medical Center in Hillcrest

At all UC San Diego Health hospitals and clinics, we do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Family and friends are welcome in the hospital or at clinic appointments unless their presence affects patient safety. Please check with your nurse to find out if there are any additional visitor restrictions. 

Services for Visitors

Food Services

Learn more about meal services, cafés, and vending machines.

Lodging Options

There are a variety of lodging options near both hospital locations. View more information on lodging near UC San Diego Health.

Hospital Gift Shops

Reading materials, flowers, gifts and toiletries are all available at the gift shop located inside each hospital. These items can also be delivered to a patient's room by contacting the gift shop.

Sending a Gift to a Patient

To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:

• UC San Diego Medical Center
  200 West Arbor Drive
  San Diego, CA 92103
• Jacobs Medical Center
  9300 Campus Point Drive
  La Jolla, CA 92037
  Note: This address is also for patients in the Thornton Pavilion of Jacobs Medical Center.
  
• Sulpizio Cardiovascular Center
  9434 Medical Center Dr.
  La Jolla, CA 92037

Use of Cell Phones

Patients and visitors may use cell phones in most areas of the hospital. Cell phones are not allowed in certain restricted areas with “no cell phone” signs. As a courtesy to others, please turn your cell phone ringer down low or set it to vibrate.

Picture/video and audio recording features may not be used in any area of the hospital. Note that sometimes your doctors or nurses may need to speak on their cell phones to address clinical issues. Photos of patients with family and/or care team members is permitted with verbal consent of all individuals who are part of the picture, and if it doesn’t violate the privacy of other patients or staff.

Security Services/Lost and Found

If you have questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please call our Security Services Office. For the Security Services Office at UC San Diego Medical Center, call 619-543-3762; for Jacobs Medical Center and Thornton Pavilion, call 858-657-6420.

ATM Locations

• Hillcrest
  • UC San Diego Medical Center: First-floor hallway by the Emergency Department
• La Jolla
  • Jacobs Medical Center / Thornton Pavilion: The Cove cafe, first floor (walk through checkout area, and the ATM is in a room to the right)
  • Moores Cancer Center: Second-floor hallway near restrooms