Contact or Visit a Patient

Calling or Checking the Status of a Patient 

To call a patient at any UC San Diego Health hospital or check on their status, call 858-657-7000 and ask for the patient by name.

If you are a member of the media who is checking the status of a hospital patient, please see Contacts for Journalists.

Hospital and Clinic Visits During Flu Season

Know the Symptoms of Flu

Influenza-like illness is defined as a fever greater than 100 F and one of the following symptoms:

  • Cough
  • Sore throat
  • Runny nose
  • Muscle or joint aches
  • Headaches, chills, and fatigue

Symptoms sometimes include nausea, vomiting, and diarrhea.

UC San Diego Health takes the health risks associated with influenza very seriously. The San Diego community is currently seeing increased flu activity, including influenza type B, in all groups, including children. Because children can be contagious longer, we have changed our hospital visitation policy for the 2019-2020 flu season. As a general rule, individuals with influenza-like illness, regardless of age, should not be visiting other patients in any health care environment.

Hospital Visits

Effective December 19, UC San Diego Health will no longer allow any child under the age of 12 to visit in the hospital, even they are with an adult. This includes the cafeteria and other public areas of the hospital. Exceptions are childbirth rooms (including antepartum, Labor & Delivery, Birth Center, and postpartum rooms), where up to two children accompanied by an adult can visit their mother.

In addition, in the following areas, only two adult visitors will be allowed at one time and all visitors will be screened for influenza-like illness:

  • Neonatal Intensive Care Unit (NICU)
  • All adult ICUs and all Progressive Care Units (PCUs)
  • Blood and Marrow Transplant (BMT) unit in Jacobs Medical Center

Visitors with flu symptoms will be given a mask to wear and will be asked to leave the hospital.

Clinic Appointments

We also ask patients not to bring children under the age of 12 to appointments. Exceptions include children who are themselves patients and up to two children accompanying their mothers to their antepartum or postpartum visits.

All visitors, including children, will be screened for influenza-like illness. Visitors with symptoms will be given a mask to wear and will be asked to leave the clinic.

This policy will be in effect during the height of the flu season and will be re-evaluated in the spring.

We apologize for any inconvenience that this will cause you and your family, but we feel strongly about the importance of limiting the risks of flu exposure. Our staff can help address any potential concerns. If you are visiting a clinic, questions may be directed to a clinic manager. If you are staying overnight inside one of our hospitals, please speak with your nurse. If visitation is deemed absolutely necessary given a patient's condition or other extenuating circumstances, we will work with families on a case-by-case basis.

Visiting a Patient

  • Visiting hours are 24 hours a day unless otherwise indicated by the patient's physician or nursing staff.
  • In our maternity rooms, we offer “nap time” from 2 to 4 p.m. During this time, mothers and babies are given a chance to rest with minimal interruptions. See Postpartum Care for more information about visiting mothers and newborns.
  • All visitors must stop at the nurses’ station to sign in and get a visitor identification badge.
  • Family who want to visit after 8 p.m. or wish to stay overnight will get a one-night ID badge for the unit where their loved one is staying. No one under the age of 18 may stay overnight, unless it is a newborn staying with their mother.
  • Map, directions and parking information for Jacobs Medical Center (including Thornton Pavilion) and Sulpizio Cardiovascular Center in La Jolla
  • Maps, directions and parking for UC San Diego Medical Center in Hillcrest

At all UC San Diego Health hospitals and clinics, we do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Family and friends are welcome in the hospital or at clinic appointments unless their presence affects patient safety. Please check with your nurse to find out if there are any additional visitor restrictions. 

Services for Visitors

Food Services

Learn more about meal services, cafés, and vending machines.

Lodging Options

There are a variety of lodging options near both hospital locations. View more information on lodging near UC San Diego Health.

Hospital Gift Shops

Reading materials, flowers, gifts and toiletries are all available at the gift shop located inside each hospital. These items can also be delivered to a patient's room by contacting the gift shop.

Sending a Gift to a Patient

To send a gift from outside the hospital, please put the patient's name along with the hospital's name and address on the package:

  • UC San Diego Medical Center
    200 West Arbor Drive
    San Diego, CA 92103
  • Jacobs Medical Center
    9300 Campus Point Drive
    La Jolla, CA 92037
    Note: This address is also for patients in the Thornton Pavilion of Jacobs Medical Center.
  • Sulpizio Cardiovascular Center
    9434 Medical Center Dr.
    La Jolla, CA 92037

Use of Cell Phones

Patients and visitors may use cell phones in most areas of the hospital. Cell phones are not allowed in certain restricted areas with “no cell phone” signs. As a courtesy to others, please turn your cell phone ringer down low or set it to vibrate.

Picture/video and audio recording features may not be used in any area of the hospital. Note that sometimes your doctors or nurses may need to speak on their cell phones to address clinical issues. Photos of patients with family and/or care team members is permitted with verbal consent of all individuals who are part of the picture, and if it doesn’t violate the privacy of other patients or staff.

Security Services/Lost and Found

If you have questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please call our Security Services Office. For the Security Services Office at UC San Diego Medical Center, call 619-543-3762; for Jacobs Medical Center and Thornton Pavilion, call 858-657-6420.

ATM Locations

  • Hillcrest
    • UC San Diego Medical Center: First-floor hallway by the Emergency Department
  • La Jolla
    • Jacobs Medical Center / Thornton Pavilion: The Cove cafe, first floor (walk through checkout area, and the ATM is in a room to the right)
    • Moores Cancer Center: Second-floor hallway near restrooms