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Express Care Video Visits

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You can now get quality care for minor health concerns without leaving home. Try the convenience of UC San Diego Health's Express Care video visit right from your computer, smartphone or tablet. Connect virtually with an experienced board-certified nurse practitioner or physician assistant to get expert diagnosis, treatment and prescriptions for a variety of symptoms and conditions, including cough, fever, red eye and minor burns.

Key benefits: We are open seven days a week and offer extended hours. Express Care video visits are available only for patients 18 years or older.

No referral is needed, but you need to make an appointment. It's easy to schedule a video visit for the same day or next day. You can pay with your health insurance plan or use "cash pay."

How to Schedule an Express Care Video Visit

 Hours: Express Care video visits are available 7 days a week between 8 a.m. and 7 p.m.
(Closed: 12–1 p.m. for lunch, and on UC San Diego holidays)

You can schedule same-day or next-day appointments by phone or online:

  • By phone: Call 800-926-8273.
  • Online: Log into your MyUCSDChart account on your computer or mobile device and select the "Visits" icon. Then click the "Schedule an Appointment" button and select "Express Care Video Visit."

Who Can Use Express Care Video Visits?

Emergency Care

If you have a life-threatening injury or other medical emergency, call 911 or go to the nearest Emergency Department.

Our ER locations in San Diego County are open 24 hours every day.

You must be 18 years and older to get virtual care via Express Care video visits. You get the same excellent service that you've come to expect from our walk-in Express Care clinics.

A friend or family member can join you during the telehealth appointment but they must be physically in the same room as you. Please let your provider know who else is present during your visit.

If you'd rather be seen in person or if you need Express Care for a child, walk in to a clinic or check Express Care wait times and save your spot online.

When to Choose Us for Virtual Care

Get expert diagnosis and virtual treatment for several minor health conditions via Express Care video visits if you're experiencing the following symptoms or conditions:

  • Cold/flu
  • Cough
  • Constipation
  • Diarrhea
  • Fever
  • Insect bites/stings
  • Minor burns
  • Painful urination
  • Red eye
  • Seasonal allergies
  • Sexually transmitted disease (STD) counseling
  • Sinus problems
  • Sore throat
  • Wound check

Language services: Interpreters are available to join video visits. You don't need arrange this in advance. Simply ask your provider to invite an interpreter to join the call.

Prescriptions & Video Visits

Our Express Care nurse practitioners or physician assistants can write you a prescription as needed and send it electronically to your pharmacy. However, they can't prescribe controlled substances through this telemedicine service.

Paying for Express Care Video Visits

We accept insurance or cash pay for Express Care video visits. The cash price is $49.

Tips on Video Visits

See Video Visits for more information about video appointments, including FAQs, tips and a step-by-step guide on how to start and conduct a smooth telehealth visit.