Visitor Information

Masking and Testing Guidelines

UC San Diego Health masking protocols for patients and visitors are in accordance with the California Department of Public Health (CDPH).

Current tier: GREEN (masks not required)

View All Masking Guidelines

COVID-19 Vaccines and Tests

COVID-19 vaccines or tests are no longer required for visitors to all UC San Diego Health facilities. 

Patients showing symptoms of a viral respiratory illness will need to take a COVID-19 test upon hospital admission or during their hospital stay.

If you're scheduled for a procedure, you may be asked by your care team to take an asymptomatic COVID-19 antigen test at check-in.

If you're interested in receiving the updated COVID-19 vaccine, learn more on our COVID-19 Vaccines page.

Guidelines for Hospital Visitors

Family and friends are welcome in the hospital or at clinic appointments unless their presence affects patient safety. Please check with your nurse to find out if there are any additional visitor restrictions.

View map, directions and parking information for UC San Diego Health locations.

• Hospital visiting hours are 8 a.m. to 8 p.m. daily. Exceptions are allowed in some circumstances; please speak to your medical team.
• Family members who want to visit after 8 p.m. or wish to stay overnight can get a one-night ID badge for the unit where their loved one is staying. Hospital entrance hours vary by location:
  Hillcrest Medical Center, Hillcrest
  Jacobs Medical Center, La Jolla
• In our maternity rooms, we offer "nap time" from 2 to 4 p.m. During this time, mothers and babies are given a chance to rest with minimal interruptions.
• ADA service animals may accompany visitors and patients.
• At all UC San Diego Health hospitals and clinics, we do not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation or disability. We ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Use of Cellphones

Patients and visitors may use cellphones in most areas of the hospital. Cellphones are not allowed in certain restricted areas with “no cell phone” signs. As a courtesy to others, please turn your cellphone ringer down low or set it to vibrate. Note that sometimes your doctors or nurses may need to speak on their cellphones to address clinical issues.

Picture/video and audio recording features may not be used in any area of the hospital. Photos of patients with family and/or care team members are permitted only with the verbal consent of all individuals who are part of the picture and if it doesn’t violate the privacy of other patients or staff.

ATM Locations

• Hillcrest
  • Hillcrest Medical Center: First-floor hallway by the Emergency Department
• La Jolla
  • Jacobs Medical Center/ Thornton Pavilion: The Cove cafe, first floor (walk through checkout area, and the ATM is in a room to the right)
  • Moores Cancer Center: Second-floor hallway near restrooms

Security Services/Lost and Found

Your safety is important to us. As a reminder, all UC San Diego Health facilities are weapons-free zones.

Our hospital screening process at Hillcrest Medical Center and Jacobs Medical Center does not allow items such as weapons, vape devices, lighters or other combustible items, or illicit drugs in our facilities. Please make sure you don’t have these items when you arrive.

If you have any security-related questions or concerns about safety while visiting patients, day or night, or have lost or found an item, please contact UC San Diego Health’s security department. At Jacobs Medical Center or Hillcrest Medical Center, call 619-543-3762. At East Campus Medical Center, call 619-287-3270 and ask for security at extension 1768.