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Video Visits

elderly man shows prescription bottle to doctor during video visit on tablet

Get Virtual Care

 It's easy to make an appointment online or by calling your doctor’s office.

You don’t have to travel to a medical office every time you need care. Get virtual care from your home through video visits with your UC San Diego Health provider.

It’s just like a regular appointment with your doctor with the same high-quality service, only more convenient. Friends or family members can also sit in if they're in the same location as you.

We offer video visits for primary care and Express Care for minor health concerns via your computer, smartphone or tablet. You must have an appointment.

What’s a Video Visit?

A video visit is a live, two-way audiovisual appointment on your computer or mobile device (smartphone or tablet). You can talk to your UC San Diego Health provider from your home, workplace or another convenient location.

Before your online doctor appointment, you'll need to complete questionnaires online and digitally sign consent forms. At the scheduled time, you log into your MyUCSDChart app and discuss your health concerns face-to-face with your provider in real time.

You describe your condition, answer your provider’s questions and show your symptoms, such as a red eye, skin rash or a visible wound. We evaluate your symptoms and make a diagnosis. Depending on your condition, we can recommend the best possible treatment for a smooth recovery, adjust your medications, order lab tests or send prescriptions to your pharmacy.

Express Care Video Visits

You can get same-day and next-day virtual care for minor health injuries and illnesses — available seven days a week from 8 a.m. and 7 p.m.

You must be 18 years or older to use our Express Care video visits service. You’ll be able to consult one of our experienced, board-certified nurse practitioners or physician assistants.

Online Primary and Specialty Care

Video visits with your primary care physician (PCP) are a good option for care that doesn’t require a physical examination in person, for medication questions and follow-up appointments. Our PCPs offer video visits during office hours on weekdays.

You may get faster access to your family medicine doctor or internal medicine doctor by scheduling a virtual visit instead of an in-person visit.

Video visits may also be offered by some medical specialties. Ask your specialist’s office whether it’s an option.

How to Schedule a Video Visit

Scheduling a virtual appointment with your PCP or Express Care is easy. You can do it yourself online or ask your doctor's office for help.

Schedule Online Through MyUCSDChart

You will need to activate your account on our MyUCSDChart patient portal. Then follow these steps on your computer or mobile device.

  • Log into your MyUCSDChart account.
  • Select "Visits" icon.
  • Click the "Schedule an Appointment" button.
  • Then select "Video Visit: Primary Care" or "Express Care Video Visit."

Schedule by Phone

If you would like to see a specialist or a primary care provider you haven't seen before, or if you prefer making appointments by phone, ask your provider's office if a video visit is a possibility. The office will help you schedule a telehealth appointment.

Private, Safe and Convenient

Video visits with your health care provider — part of UC San Diego Health's Telemedicine services — offer significant patient benefits:

  • Convenience: You can consult the doctor from your home or another convenient place if you have difficulty traveling to receive care.
  • Safety and time savings: Save the time and travel expenses of going to your doctor’s office. You can skip crowded waiting rooms and not worry about infection risk from other sick people.
  • Relaxed atmosphere: Without the distractions often present at a clinic, you can focus on getting all your questions answered. You can even have a family member or friend join your appointment.
  • Privacy and security: Your remote appointment will start only after you've signed in to MyUCSDChart, a safe and secure online patient portal. Your personal health information is treated in the same confidential way as during an in-person visit.

Prescriptions and Video Visits

You can get or refill prescriptions during a video visit. Your doctor or other health care provider can send the prescription electronically to your pharmacy. However, we can't prescribe controlled substances (narcotic medications) through this telemedicine service.

Paying for Video Visits

We accept a variety of insurance plans for video visits. But please check with your insurance company to ensure that video visits are covered. You may still be liable for your typical copays and coinsurance for online appointments.

You may also be able to use your employer-provided flexible spending account (FSA) or health savings account (HSA) to pay for Express Care. Check with your plan.

FAQs about Video Visits

Emergency Care

Online doctor visits are not appropriate for emergency situations.

If you are experiencing a medical emergency, call 911 or go to the nearest Emergency Department.

What if I speak another language? Can I have an interpreter during a video visit?

Yes, we have interpreters available to join video visits. This does not need to be requested in advance; simply ask your provider once the telemedicine consult begins.

Can I have a friend or family member with me during my visit?

Yes. However, they must be physically in the same room as you. Please let your provider know who else is present during your visit.

Once I try a video visit, do I have to continue using the same method for future appointments?

No, this is an optional service offered for your convenience, and it won’t not affect any future appointments. Video visits are just another way to more easily manage your health care needs.

You always have the option to make an in-person appointment by calling your doctor's office or scheduling online through your MyUCSDChart account.

What do I need in order to participate in a video visit?

What if I have problems or technical difficulties?

Call your clinic if your provider is more than 15 minutes late or if there's an issue in starting your video visit.

If you're having technical issues, please contact MyUCSDChart customer support at 619-543-5220 — from 6 a.m. to 10 p.m. any day of the week.